Program Coordinator - Family Resource Center

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

In partnership with First 5, The Family Resource Center is located in San Jose and will be open Tuesday through Saturday. The Family Resource Center will serve families in Santa Clara County and provide specific programming for infants and children ages 0-5. The Center will provide an array of services for families including basic needs, diaper distribution, case management, and connection to resources. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

• Ensure the opening and closing of the center and appropriate coverage at the center.

• Provide copies of sign in sheets and intake forms to the Director as requested.

• Ensure that all client records are maintained and up to date, including data in AWARDS.

• Provide reports as required to track client participation in services and program outcomes.

• Plan and coordinate with FRC staff and community partners the monthly activities and events for the center.

• Ensure the monthly calendar is distributed on time and create flyers/outreach messaging as necessary.

• Facilitate workshops and events, including but not limited to educational workshops for children, parents and families.

• Coordinate the daily monitoring and maintenance of basic services such as kitchen, showers and washers/dryers.

• Provide orientation and tours to clients, visitors and other stakeholders.

• Provide support to FRC staff to ensure rules and policies are being observed.

• Report incidents to the Director immediately and complete documentation for the incidents in AWARDS.

• Mediate client concerns and conflict following applicable policies and procedures.

• Support and participate in outreach to engage families in services.

• Responsible for soliciting food and donations. Coordinate with the Development Department to solicit monetary donations.

• Responsible for supplies inventory, management and ordering.

• Other duties as assigned.