Program Coordinator - HUB
Summary
Runs day-to-day operations of Bill Wilson Center's HUB drop-in center for foster youth (in partnership with Santa Clara County): greets and orients youth, supervises the floor, maintains client records with timely data entry in the ETO database, and coordinates events, outreach, social media, donations, supplies, and client transportation.
About Bill Wilson Center:
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary:
In partnership with County of Santa Clara, Bill Wilson Center provides independent living skills and basic needs for foster youth. The HUB Coordinator welcomes and greets youth and provides orientation of facilities and services. To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties/Responsibilities:
- Coordinate with the Hub/ILP Program Manager (PM) to ensure the opening and closing of the HUB and appropriate in-person coverage at the front desk. Provide copies of sign in sheets to the PM as requested.
- Assist staff to verify client eligibility.
- Ensure that client and program records are maintained and up to date, ensure data entry is timely in Efforts to Outcomes (ETO) database as required.
- Provide reports as required to track client participation in services.
- Plan, coordinate and facilitate meetings, workshops and events. Create flyers and outreach messaging as necessary.
- Coordinate the daily monitoring and maintenance of basic services such as kitchen, showers, washers/dryers, and HUB Mart.
- Provide orientation and tours to clients, visitors and other stakeholders.
- Provide peer support to HUB members. Responsible for supervising clients on the HUB floor and ensuring rules and policies are being observed. Issue consequences to clients for violations and report incidents to the program manager immediately. Work cooperatively with all co-located partners to ensure safety of the HUB and adherence to all procedures.
- Mediate client concerns and conflict following applicable policies and procedures.
- Participate in outreach by text, phone, email and/or social media to engage them in services.
- Participate in administering and maintaining HUB Instagram, web site, and other social media accounts as directed.
- Responsible for soliciting food and HUB Mart donations. Coordinate with the Development Department to solicit monetary donations.
- Responsible for supplies inventory, management and ordering.
- Responsible for arranging meeting room requests.
- Provides transportation and/or coordinates client transportation HUB/ILP events.
- Other duties as assigned.