Program Coordinator, Learning & Development

Section: Operations

Reports To: Section Chief of Operations/Director of Human Resources

FLSA Status: Non-Exempt

Pay Grade: 6

Prepared By: Human Resources

Duties and other assigned tasks and responsibilities are designed to meet CCPHC’s mission of delivering the essential public health services of prevention, promotion and protection to the communities of Clay County, as well as a response to the CCPHC Strategic Plan. The plan outlines our desired future and answers the questions where we want to be in the future and how do we get there.

SUMMARY

The Program Coordinator of Learning & Development is responsible for administering, coordinating, and implementing the Health Center’s learning and development initiatives, to include overseeing the online Learning Management System (LMS) and content, Workforce Development Plan, instructor-led courses through external partners/universities, programming recommendation and curriculum, new employee orientation, volunteer & intern opportunities, and related support functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The Health Center retains the discretion to add to or change the duties of the position at any time. Performs additional duties to support operational requirements as apparent or assigned.

• Serves as the administrator and main point of contact for the Health Center’s online Learning Management System (LMS).
• Partners and contributes to the creation of New Employee Orientation content and delivery methods, including policies, procedures, benefits, and other information necessary for newly hired employees. Serves as back-up to facilitate and coordinate New Employee Orientation.
• Develops, coordinates, conducts, and/or leads workshops, presentations, training programs, and related learning activities. Recommends, develops, reviews, implements, and communicates learning programs and activities aligned with organizational development goals, including internally developed training programs.
• Working with departmental leadership, evaluates training needs and develops programs that address identified needs and organization-wide or department specific goals and objectives.
• Plans, develops, and implements volunteer and intern recruitment programs for school districts, universities, civic groups, businesses and the community at large.
• Develops and maintains cooperation between public, civic, professional, and voluntary agencies.
• Promotes volunteer and internships discussions with local public health system (LPHS) partners including schools, industry, and community agencies.
• Serves as Education Committee Chair; coordinates and develops monthly STAG training calendars and ensures day-off activities are executed. Tracks all organization learning and development; where applicable, ensures trainings are imported into online learning management system and kept up to date.
• Conducts various employee surveys; conducts follow-up communication with participants and management to evaluate transfer of learnings to the workplace; and designs methods to evaluate effectiveness of programs.
• Maintains knowledge of available online course catalog, and participates in vendor enhancements, testing, and implementation.
• Provides technical assistance, guidance, and training to end-user on the online learning management system.
• Maintains oversight of the learning management system, including data integrity, maintenance, tracking, analysis, and reporting.
• When directed, may participate in the preparation of RFPs and administer vendor products and manages contracts.
• Researches best practices in training and development, employee engagement, and keeps up to date on new and innovative techniques and training programs.
• Effectively monitors assigned budget and expenditures; makes recommendations for budget preparation/allocation
• Regular and reliable attendance.
• May need to attend monthly Board of Trustee meetings to present information or record meeting minutes.
• Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Reports for special assigned duties during a public health emergency, if applicable.

PUBLIC HEALTH CORE COMPETENCIES

Analytical/Assessment Skills

• Contributes to assessments of community health status and factors influencing health in a community
• Uses information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information
• Identifies quantitative and qualitative data and information that can be used for assessing the health of a community
• Applies ethical principles in accessing, collecting, analyzing, using, maintaining, and disseminating data and information

Policy Development/Program Planning Skills

• Describes implications of policies, programs, and services
• Gathers information that can inform options for policies, programs, and services Implements policies, programs, and services
• Applies strategies for continuous quality improvement
• Describes how public health informatics is used in developing, implementing, evaluating, and improving policies, programs, and services

Communication Skills

• Facilitates communication among individuals, groups, and organizations
• Solicits input from individuals and organizations for improving the health of a community
• Conveys data and information to professionals and the public using a variety of approaches
• Suggests approaches for disseminating public health data and information

Cultural Competency Skills

• Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community
• Describes the ways diversity may influence policies, programs, services, and the health of a community
• Describes the effects of policies, programs, and services on different populations in a community

Community Dimensions of Practice Skills

• Recognizes relationships that are affecting health in a community
• Collaborates with community partners to improve health in a community
• Engages community members to improve health in a community
• Describes the programs and services provided by governmental and non-governmental organizations to improve the health of a community

Public Health Sciences Skills

• Describes the scientific foundation of the field of public health
• Describes how public health sciences are used in the delivery of the 10 Essential Public Health Services
• Describes evidence used in developing, implementing, evaluating, and improving policies, programs, and services
• Retrieves evidence from print and electronic sources to support decision making

Financial Planning and Management Skills

• Describes the structures, functions, and authorizations of governmental public health programs and organizations
• Adheres to organizational policies and procedures
• Contributes to development of program budgets and provides information for funding proposals
• Uses evaluation results to improve program and organizational performance
• Motivates colleagues for the purpose of achieving program and organizational goals
• Uses performance management systems for program and organizational improvement

Leadership and Systems Thinking Skills

• Incorporates ethical standards of practice into all interactions with individuals, organizations, and communities
• Describes public health as part of a larger inter-related system of organizations that influence the health of populations at local, national, and global levels
• Describes ways to improve individual and program performance
• Participates in professional development opportunities

QUALIFICATIONS

Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

• Bachelor’s Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 2 years of experience administering, developing, or implementing trainings or similar programs; OR
• Associates Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 4 years of experience administering, developing, or implementing trainings or similar programs; OR
• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

PHYSICAL DEMANDS

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.
• Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

WORK ENVIRONMENT

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level in the work environment is usually moderate.