Program Coordinator - Oncology - West Ashley Cancer Center

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

HOURS:

Days

Primary Function/General Purpose of Position

Provide overall program coordination and sound operational direction for the assigned Program.

Essential Job Functions

Cyber Knife Program

• Collaborate with Physicians and staff from surgery, neurology, oncology, radiology, nursing, and members of the Cyberknife team to develop and implement a seamless progression of care to meet the patient’s needs.
• Serve as the contact and facilitator to receive consults and patient information, and perform pre-certification of Cyberknife Procedures. Coordinate the scheduling and planning of patient care as it relates to CyberKnife. Coordinate the continuum of care for patients and follow-up with physicians involved in the case.
• Assist marketing department in the continual development of the CyberKnife Program. Develop and implement patient and physician satisfaction surveys.
• Adheres to hospital, departmental, and safety policies and procedures. Practices good radiation protection and follows established guidelines for DHEC and TJC and other governing organizations. Completes annual mandatory in-services. Supports and promotes department efforts in meeting established projects and goals
• Assist other members of the Radiation Oncology team, functioning as a team player, helping wherever it is needed. Performs other related duties as assigned or requested.

Cancer Wellness Program

• Serves as a central point of contact, as necessary for referring physicians. Serves as the essential link for communication and access between patient and all other care providers.
• Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc
• Coordinates Cancer Wellness Program offerings like support groups, classes, special services (e.g. yoga, tai chi, massage therapy)
• Works actively with other RSFCC team members to assist in planning and staffing outreach efforts undertaken by RSFCC. These may include prevention efforts, screening efforts, philanthropic events and sponsorship-related events (e.g. ACS Relay for Life, Komen Race for the Cure, LLS Light the Night).
• Functions as key team member and responsible party for assisting cancer center leadership on meeting CoC patient-centered care standards. Presently, these include standards related to Navigation, Nutrition, Psychosocial Assessment and Survivorship. It is not anticipated that the Cancer Wellness Coordinator would self perform these functions, but rather work with leadership to ensure mechanisms are in place to satisfy requirements.

Women’s Services

• Program management- Collaborate with Physicians and nursing leadership to support a comprehensive quality improvement program including data collection, analysis and reporting; evidence based best practices implementation plan development, participation in QPSOC and other quality initiatives as guided by CHS, TJC, and national standards. Assist in identifying areas of improvement and growth
• Fiscal Management- Develop and implement annual education departmental operating and capital budgets with monthly monitoring. Operate programs within allocated budget and assist service line department managers with program management and financial planning.
• Community Outreach/Education- Coordinate all community education classes as relevant to WIC services including instructor selection and schedule, room set-up, educational materials, and dietary needs. Ensure quality/accuracy/consistency of educational materials and class content for the service line. Oversee class instruction for appropriateness of teaching methods. Monitor class evaluations for customer satisfaction and fulfillment of class objectives. Evaluate existing community programs to ensure their continued need. Develop new community outreach and educational programs as needed. Collaborate with other service lines to develop and implement community outreach and educational programs. Serve on local and state committees that promote community health and wellness.
• Safety and Human Resources- Ensure the work environment is free of unsafe conditions, clutter and practices. Evaluate work conditions to ensure that safe practices, infection control policies/procedures and life & fire safety programs are being adhered to. Educate employees about JCAHO, DHEC, OSHA and other regulatory standards. Interview, select, assess interpersonal/job skills of staff and educates/trains when necessary. Manage employee performance by applying appropriate techniques to motivate staff toward goal achievement, gives pertinent feedback (in writing) on evaluations as appropriate to employees and encourage and plan for employee professional development. Reviews/revises job descriptions. Facilitates good employee relations. Deal promptly, effectively and fairly with employees and resolve complaints effectively
• Strategic Planning/Marketing/Growth- Assist marketing department in the promotion of the Women’s Service Line. Provides oversight for service line projects related to special events or promotions Including planning and coordinating community events and development and distribution of marketing materials. Serves as liaison to Marketing Department. Provides program coordination for new business initiatives.

Home Care Services

• Coordinates with physicians, other departments, referral sources, and teammates to identify new programs and/or services that are aligned with the mission and strategic goals of the service line.
• Directs, coordinates and develops new programs, pathways, and services for the Home Care Services department.
• Conducts research, develops, trains, and implements the materials, education, and policy/procedure for all new programs.
• Coordinates all teammate orientation, education, competencies, and preceptor programs.

Colorectal Cancer Program

• Coordinate the development, implementation, and ongoing readiness of the Colorectal/Rectal Cancer Program for NAPRC accreditation, including required documentation, quality metrics, and continuous improvement activities.
• Coordinate multidisciplinary rectal cancer conference activities, including prospective case review, meeting processes, documentation, follow-up, and tracking of required program elements.
• Serve as the central operational coordinator for multidisciplinary colorectal cancer care, facilitating collaboration among colorectal surgery, medical oncology, radiation oncology, radiology, pathology, navigation, and other involved disciplines.
• Coordinate colorectal cancer care pathways and patient progression from diagnosis through treatment and follow-up, partnering with clinical teams to reduce delays, improve access and treatment timeliness, and support standardized care.
• Monitor program performance and outcomes related to quality, accreditation, access, patient experience, and treatment timeliness, and partner with physicians and oncology leadership on improvement initiatives.
• Support program growth and referral development by strengthening relationships with gastroenterology practices, referring physicians, and community providers and improving referral pathways, outreach, and retention of colorectal cancer patients within the healthcare system.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• If individual has a RN, Social Worker, or other professional educational background requiring licensure, current license in the state of South Carolina must be maintained commensurate with their professional discipline (e.g. nursing or social work).
• If individual is from a non-licensed discipline (e.g. public health) licensure is not required

Education

• B.A. or B.S. in a health related field (required)

Work Experience

• Minimum of 3 years’ experience in a health care setting (required)
• Program management experience (preferred)
• Experience related to program population (preferred)

Experience specific to Cancer Wellness Program:

• Experience in a physician practice, hospital, or other health system setting involving direct patient contact (required)
• Experience involving cancer patients and care coordination (preferred)

Experience specific to Home Care Services:

• Five years of experience as a Registered Nurse or PT in home health or hospice (required)
• Experience in Program Development, staff education, and/or supervision (preferred)

Training

Language

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Not applicable to this position

Working Conditions/Physical Requirements

Frequent standing, walking, bending, crouching, stooping. Frequent lifting/moving patients. Intermittent lifting, moving or carrying, pushing or pulling up to 30 lbs. Frequent use of finger/hand dexterity. Constant reaching with hands/arms. Frequent talking or hearing. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Intermittent exposure to risk of exposure to blood-borne pathogens and ionizing radiation. Moderate noise level in work area. Requires work under stressful conditions, deadlines, or irregular hours. May be required to take call and/or work weekends/holidays based on the needs of the department.

Skills

Hard/Tech/Clinical Skills:

• Ability to coordinate care across multiple inpatient and outpatient areas of the hospital.

Soft/Interpersonal Skills:

• Ability to build consultative relationships
• Ability to work collaboratively and to develop successful partnerships with others.
• Well developed level of comfort working with physicians.
• Proven ability to lead and inspire work teams while being results-oriented.

• Ability to work collaboratively with others in a variety of settings and disciplines.
• Must have excellent interpersonal and communication skills.

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Admin - Oncology - Roper St Francis Healthcare

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.