Program Coordinator - Registries

Job Summary

The Program Coordinator - Registries provides high-quality administration, customer service, and operational support for IEEE-SA Registration Authority programs and other Business Development activities in a fast-paced, high-demand environment. The incumbent serves as a key point of contact for internal and external customers and is responsible for managing inquiries, processing applications and payments, maintaining accurate records, corresponding with customers, and supporting assigned registry operations with a high degree of accuracy, responsiveness, and attention to detail.

This role requires strong organization, sound judgment, and the ability to prioritize multiple time-sensitive activities while ensuring compliance with established policies and procedures.

The position reports to the Director, Registry Operations and functions as an individual contributor, working under minimal supervision on routine responsibilities while keeping management informed of actions, progress, and issues requiring escalation. Manager assistance should be sought for non-routine matters and elevating high risk situations.

Key Responsibilities

• Manage the register function and act as the Registrar for the IEEE-SA Registration Authority (RA) which includes\:
• Review, process, and manage applications for nine active registration programs in accordance with established policies and procedures.
• Serve as the primary Customer Service Center contact for internal and external Registration Authority customers across SA product lines.
• Partner with IT staff to improve specialized databases and operational tools that support registry business activities.
• Process checks, wire transfers, purchase orders, credit applications, and credit card payments; maintain related records and upload invoices to customer portals.
• Vet prospective customers against required criteria to ensure compliance with corporate policies.
• Support RA clients, IEEE and SA staff, and vendors by troubleshooting issues and researching databases, IEEE standards, and reference materials to provide accurate information.
• Review and monitor assignments for accuracy, completeness, and duplicate records.
• Maintain archive filing systems for all IEEE-SA Registration Authority programs.
• Review and recommend policy or procedure improvements that enhance the customer and staff experience.
• Develop and maintain procedure and policy documentation for registration activities.
• Prepare and review monthly forecasts and registration activity reports for accuracy and inclusion in cost-center reporting.
• Monitor customer satisfaction survey results and provide ad hoc reports to the Director, Registry Operations.
• Record and prepare accurate meeting minutes.
• Provide backup support to the Director, Registry Operations, in managing oversight committee activities.
• Perform other related duties as assigned.

Travel Information

• 10% Domestic and International