Program Coordinator/ Scheduler - Urology - Harborview

Job Description

Harborview Urology clinic has an outstanding opportunity for a Program Coordinator/Scheduler.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)

• Day Shift

• Mondays- Fridays

• On-site/No Telework

POSITION HIGHLIGHTS

• Only Level I trauma and burn center in the region

• Close proximity to public transportation

• Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

DEPARTMENT DESCRIPTION

The Urology Clinic at Harborview Medical Center's Ninth & Jefferson building provides a wide variety of care and services to adults with urinary tract problems, including acute and chronic urinary incontinence, bladder dysfunction, kidney stones and related conditions.

We specialize in the treatment of bladder, kidney, and prostate tumors, erectile dysfunction, and trauma follow-up, including urinary tract reconstruction. We also provide evaluation, management, and patient education for those needing surgery due to trauma or disease, along with pre-and post-operative education and counseling.

PRIMARY JOB RESPONSIBILITIES

• Develop, implement, document, and maintain standardized referral workflows, including specialty-specific processes, staff roles, forms, and communication tools
• Oversee referral processing to ensure appropriate clinical triage, scheduling, complete documentation, and timely authorization.
• Serve as the primary contact for incoming referrals, new patients, and referring providers; communicate referral status, resolve issues, and troubleshoot missing or lost referrals
• Maintain referral tracking and documentation in Epic, ensuring accurate information and appropriate follow-up
• Coordinate with clinical teams, Managed Care, Financial Services, and Patient Financial Relations to support authorization requirements, financial counseling, and billing compliance
• Collaborate with physicians and staff to improve referral processes, provide education, and support consistent workflow implementation.
• Participate in staff meetings, quality improvement initiatives, and interdisciplinary problem-solving activities
• Perform other related duties as assigned

REQUIRED COMPETENTIES

• Strong communication, interpersonal, and customer service skills.
• Proficiency with computer systems and electronic health records.
• Ability to organize and prioritize multiple tasks, meet deadlines, and manage competing demands.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively with physicians, clinical teams, administrative staff, and external providers.
• Commitment to quality improvement, efficient workflows, and excellent patient service.

REQUIREMENTS

• High school graduation or equivalent
• AND two years of experience in the program specialty
• OR equivalent education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$23.41 hourly

Pay Range Maximum:

$33.47 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.