Program Coordinator, True Life Recovery (Bilingual)

TrueLife Recovery Program Coordinator

* Tentative Start Date of January 4, 2027

The Program Coordinator provides administrative support for TrueLife Recovery, an outpatient substance use treatment program serving youth ages 12-21 in North County. Bilingual in English/Spanish required. Bilingual pay available. Associates Degree or higher required. Bachelor's Degree preferred but not required. Some experience working in behavioral health or substance use treatment preferred.

Knowledge, Skills, and Abilities Required:

• Must be have strong knowledge and skill in a variety of computer software applications: Microsoft Word, Excel, PowerPoint, Publisher and ability to work in Access databases. 10-key by touch, Excel computer formulas, and ACCPAC knowledge helpful.
• This position requires strong time management skills, exceptional attention to detail, organizational skills, and flexibility.
• Position requires the ability to manage multiple priorities and meet deadlines with minimal supervision.
• Must demonstrate a high level of initiative with the ability to write and communicate in a professional manner, including accurate spelling and grammar.
• Ability to type 50 WPM

Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment. Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Specific Activities:

• Receives telephone or email service requests from schools and community partners. Verifies client eligibility and schedules program intakes.
• Runs reports to track program billing; ensures that all services are billable according to Medi-Cal and program eligibility rules.
• Reviews client files (electronic and paper files) to ensure that administrative paperwork is complete and filed correctly.
• Assists with program administrative tracking, including program activities, services and outcomes. Completes assigned monthly and quarterly reports.
• Participates in staff and stakeholder meetings, and assigned training, and supervision.
• Orders program office supplies.
• Provides educational presentations to students for entry to program.
• Provides word processing support including general correspondence, memos, charts, tables, graphs, reports, meeting agendas and minutes, forms, and flow charts. Responsible for accuracy and clarity of final copy.
• Inputs and or provides data for the Quarterly Status Report (QSR) and the Staffing Status Report (SSR) for submission by the TLR Program Manager.
• Creates flyers, brochures, or other computer graphics. Proofreads copy for spelling, grammar, and layout, making appropriate changes.
• Collaborates with team to run medical coverage every month, and that there are no errors in billing.
• Assists with tracking and monitoring program spending.
• Assists program staff by maintaining program funded incentives and support. As well as assisting with incidental client purchases as needed when program staff are unavailable.
• Completes required reports for approval by the Program Manager
• Maintains program files, develops and maintains an organized, HIPAA compliant filing system for both physical and electronic files, resulting in easy retrieval of information.
• Participates in staff meetings, supervision, training and other required agency and community meetings.
• Provide reception coverage as needed, including answering phones, greeting visitors, processing mail, and directing inquiries.
• Completes other duties as assigned.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.


• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.


• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.


• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.


• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.


• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.