Program Director (59086)

SUMMARY

The Program Director is responsible for the overall leadership, operation, and quality of Clubhouse services, ensuring that all elements of Social Practice are available to members and that staff receive the training, supervision, and support needed to provide effective services.

Social Practice is a specialized form of therapy utilizing a community-based approach to mental health recovery assisting individuals with skill building, strengthening talents, developing a sense of belonging, improving independence, and making progress toward personal goals.

The Program Director ensures services align with the Clubhouse model and embodies the Phoenix House core values of Integrity, Compassion, Appreciation, Respect, Excellence, and Forward-Thinking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide overall leadership and oversight of Clubhouse operations, programs, services, and activities.

· Ensure Social Practice principles and the Clubhouse model are consistently integrated into program services.

· Supervise, train, coach, and support Clubhouse staff and volunteers.

· Recruit, hire, onboard, and develop staff to maintain appropriate program staffing levels.

· Coordinate staff schedules, responsibilities, caseloads, performance evaluations, and ongoing supervision.

· Conduct regular staff meetings and provide professional development and training opportunities.

· Ensure compliance with Phoenix House policies, funding requirements, professional standards, and applicable regulatory requirements.

· Oversee the development, implementation, monitoring, and continuous improvement of Clubhouse programs and activities.

· Provide support, advocacy, and guidance to members as needed.

· Address and resolve member, staff, and program concerns or conflicts appropriately.

· Manage the program budget and maintain financial accountability.

· Maintain accurate records of program activities, services, and member participation.

· Prepare and submit required operational, programmatic, and funding reports.

· Develop and maintain relationships with community partners, referral sources, stakeholders, and other service providers.

· Promote Clubhouse services within the community and identify opportunities for collaboration and resource sharing.

· Represent the Clubhouse at community meetings, events, and stakeholder engagements.

· Coordinate with other Phoenix House departments to support organizational goals and effective program operations.

· Model and promote the Phoenix House mission, values, ethical standards, and professional conduct.

· Perform other duties as assigned.

COMPETENCIES (KSAs)

· Leadership

· Initiative

· Ethical Practices

· Judgment

· Relationship Management

· Emotional Intelligence

· Professional Boundaries

· Global and Cultural Awareness

· Critical Evaluation

· Problem-Solving

· Decision Making

· Communication

· Teamwork

· Crisis Management

· Technical Capacity