Program Director (69375)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Program Director is responsible for the overall leadership, performance, and service delivery of the Disability Services Department across Skagit, Snohomish, and King Counties. The position provides leadership, supervision, and development to program management and ensures services are delivered safely, consistently, and in accordance with client needs, agency expectations, and applicable requirements. The Program Director is accountable for program performance, client services, staffing effectiveness, leadership development, Developmental Disabilities Administration (DDA) relationships, and successful implementation of program expectations. A primary focus of the position is developing strong and effective leaders who are capable of managing their areas of responsibility, addressing concerns timely, and maintaining accountability for program outcomes. The Program Director works collaboratively with the Executive Director, Operations Director, BCBA, Human Resources, Finance and Contracts Director, and other agency leadership to implement program standards across all three counties.

Principal Activities

• Provides overall leadership and accountability for the performance, quality, and effectiveness of Disability Services across Skagit, Snohomish, and King Counties.
• Supervises, coaches, and develops Senior Program Managers, Program Managers, Client Care Managers, and Health Care Managers.
• Utilizes Senior Program Managers to provide county-level leadership, Program Manager mentoring, operational support, and follow-up on program expectations.
• Ensures Program Managers effectively oversee the day-to-day operations of their assigned homes, clients, staffing, and employees.
• Monitors program performance, staffing levels, service utilization, client outcomes, and emerging program risks and ensures concerns are addressed timely.
• Maintains positive relationships and communicates with DDA, clients, families, guardians, and community partners regarding significant or escalated program matters.
• Participates in new client referrals, program transitions, and service development as appropriate.
• Ensures program leadership implements and maintains applicable DDA requirements, WAC regulations, agency policies, procedures, operational standards, and client-service expectations.
• Provides leadership and consultation regarding significant staffing, employee performance, disciplinary, client, health and safety, and program concerns.
• Provides oversight to ensure required client support plans, protocols, and other client-service documentation are completed and implemented appropriately.
• Responds to QA, compliance, audit, and other identified concerns within Disability Services and ensures program leadership completes required corrective actions and implements necessary changes.
• Partners with the Operations Director, Quality Assurance Coordinator, and Training Coordinator to address quality, compliance, training, and program improvement needs

Benefits

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities