Program Director Outreach

Shift: Monday to Friday (8am-4:30pm) (Weekend/ After Hour Support As Needed)

Salary: $82,000-$115,000

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Healthcare Outreach programs provide critical support to unsheltered individuals, helping clients build a foundation for long-term stability. The teams work directly with individuals experiencing homelessness, providing case management, connecting them to medical care and community resources, and supporting them during transitions such as hospital discharge. All programs focus on improving health outcomes and increasing opportunities for housing stability.

The Healthcare Outreach Program Director (PD) reports to the Associate Director of Specialty Outreach Programs and provides oversight to staff in the field in the Healthcare for the Homeless (HCH) and Kaiser Outreach programs. HCH connects individuals in the community to medical care, the San Mateo County Street Medicine Team, and provides health insurance assistance. The Kaiser team works with emergency departments at four different Kaiser hospitals in Santa Clara and San Mateo Counties. This program aims to establish linkage with longitudinal healthcare services to reduce emergency department recidivism. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported.

The Healthcare Outreach Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partners with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

ESSENTIAL JOB RESPONSIBILITIES

Program Operations, Compliance, and Quality

• Ensure program services are safe, trauma-informed, welcoming, and effective.
• Partner with leadership to manage budgets, data, and other needs that support program goals.
• Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
• Ensure staff documentation and service delivery meet accuracy and compliance standards.
• Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
• Support data collection, audits, and continuous improvement efforts.
• Ensure quality of service provision by supervising direct services in the field with the case managers.

Leadership and Supervision

• Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
• Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.

Community and Stakeholder Partnerships

• Build and maintain strong relationships with community partners, businesses, and agencies.
• Represent LifeMoves professionally and help educate partners about programs and services.

General Agency Responsibilities

• Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.