Program Director - SAP S/4 HANA Quality Management

Must Have Technical/Functional Skills

• Deep expertise in SAP S/4HANA Quality Management (QM) with strong leadership in designing and implementing enterprise quality processes

• Proven experience in Aerospace & Defense (A&D) Aftermarket, including:

• Component repair quality

• Service quality processes

• Inspection and compliance for spare parts and maintenance activities

• Strong knowledge of SAP QM capabilities, including:

• Inspection planning and results recording

• Quality notifications and non-conformance management

• Audit management and compliance tracking

• Incoming, in-process, and final inspection processes

• Experience integrating QM with key S/4HANA modules:

• MM (Procurement quality)

• PP / Manufacturing

• EWM (warehouse quality checks)

• PM / Service (maintenance quality inspection)

• Expertise in Aftermarket quality processes, including:

• Repair and overhaul quality control

• Service inspection checkpoints

• Warranty and failure analysis

• Supplier quality management

• Strong understanding of A&D regulatory requirements and standards, including:

• ITAR compliance

• Traceability and documentation

• Audit readiness and quality certifications

• Experience in integrating QM processes with:

• MRO/CRO operations

• Spare parts fulfillment

• Serialized inventory and component tracking

• Proven experience in quality transformation programs within SAP S/4HANA landscapes

• Ability to define and drive quality performance metrics, including:

• First pass yield

• Defect rates

• Cost of poor quality (COPQ)

• Audit compliance scores

• Supplier quality performance

• Strong experience working with cross-functional stakeholders across quality, manufacturing, aftermarket operations, and IT

Roles & Responsibilities

Strategic Leadership

• Define and lead the enterprise quality transformation strategy leveraging SAP S/4HANA QM for A&D Aftermarket operations

• Establish the target quality operating model covering repair, service, supplier quality, and compliance management

• Drive quality excellence initiatives focused on improving product reliability, service quality, and compliance adherence

Solution Design

• Architect end-to-end SAP QM solutions integrated with aftermarket and MRO processes

• Design quality processes across:

o Incoming supplier inspection

o In-process inspection for repairs and maintenance

o Final inspection for serviceable components

o Non-conformance and corrective action management

• Define integration between QM and:

o Maintenance (PM)

o Warehousing (EWM)

o Procurement (MM)

o Engineering and technical systems

• Ensure traceability and audit readiness across all quality processes

Program Delivery

• Lead global QM workstreams in large-scale SAP S/4HANA transformation programs

• Drive:

o Design workshops and blueprinting

o Fit-gap analysis

o Testing oversight (SIT/UAT)

o Cutover and deployment readiness

• Ensure high-quality, predictable delivery (>95% milestone adherence)

• Manage risks, dependencies, and quality governance across the program

Business Engagement

• Act as trusted advisor to Quality, Engineering, and Operations leadership

• Facilitate workshops and governance forums for:

o Quality process transformation

o Regulatory compliance

o Continuous improvement initiatives

• Translate business objectives into scalable SAP QM-enabled solutions

Value Realization

• Drive measurable improvements in:

o Product and service quality

o Reduction in defects and rework

o Faster root-cause analysis and issue resolution

o Improved supplier quality performance

o Regulatory compliance and audit success rates

• Define and manage KPI dashboards for:

o Quality performance

o Process efficiency

o Compliance metrics

Transformation & Innovation

• Enable digital quality processes through:

o Real-time inspection and analytics

o Integration with IoT / predictive quality solutions (where applicable)

• Drive automation in quality workflows and reporting

• Champion continuous improvement and lean quality practices across the enterprise

Generic Managerial Skills, If any

• Strong executive leadership with proven ability to lead enterprise-wide quality transformation programs

• Excellent stakeholder management across quality, engineering, operations, and IT organizations

• Strong decision-making, governance, and conflict resolution capabilities

• Ability to lead large global teams and align diverse stakeholders

• Experience mentoring functional and consulting teams

• Strong commercial acumen and delivery accountability

• Strong communication and executive presentation skills

Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.