Program Director - Support Services

As the Program Director - Support Services, you will play a pivotal role in individuals' lives, making a significant impact through:

• Collaborate with the Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.
• Develop, implement, and evaluate resident services and support programs that align with the CCHO's mission, resident needs, and funding requirements.
• Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance to ensure compliance with CCHO policies, grant requirements, and regulatory standards.

• Monitor and audit the Homeless Management Information System (HMIS) to ensure timely, accurate, and complete documentation of services.

• Facilitate case conferences and provide guidance to staff in resolving complex client situations and coordinating services with community providers.

• Conduct routine site visits and audits of tenant case records to ensure quality service delivery and regulatory compliance.

Qualifications:

• Bachelor's Degree in Business Administration or a related field
• 3 - 5 years of experience working with a diverse population
• VALID Driver's License, proof of current car registration and insurance, and access to a reliable, working vehicle

We value work-life balance and offer some stellar benefits:

• For benefit-eligible positions:
  • Health/Dental/Vision/Life Insurance
  • Retirement planning options
  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
• Employee Assistance Program
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
• Exciting referral bonuses
• Ongoing training and development
• Recognition and Awards
• Career Growth
• A collaborative team culture