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Program Guide-Full Time

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Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:
- Be part of a mission-driven team committed to fostering health, connection, and resilience
- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
- Enjoy competitive pay, great benefits

Pacific Quest is looking for skilled Program Guides! 🌈
Who We Are: Pacific Quest is a behavioral health program for adolescents and young adults, located on the East side of the Big Island of Hawaii.
Our Mission: Pacific Quest cultivates change within our residents, families, and our community.
Primary Purpose: Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Program Guide role's primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Team Managers.

Essential Duties & Responsibilities

  • Uphold safety, supervision, and monitoring of residents in accordance with Program Policy
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum.
  • Effectively communicate with residents in a group setting and direct resident groups toward common goals; demonstrate flexibility with placement, program, location, and resident supervision assignments; observe and identify the needs of individual residents and the group to create a physically and emotionally safe and supportive environment
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
  • Build and maintain rapport with residents while holding boundaries that further therapeutic outcomes
  • Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
  • Maintain professional appearance and attitude in accordance with Program Policy
  • Participate in professional development through mandatory and voluntary monthly in-service training
  • Able to cover for medication passes as needed, once trained
  • Complete documentation of resident observations and incidents in a timely and thorough manner
    • The Program Guide positions have the following roles that require additional expectations and job responsibilities. Movement between roles will be based on the discretion of the Management Team and will account for seniority, performance assessment, participation in training, and operational needs.
    Apprentice Guide
  • Gain knowledge and experience of Pacific Quest's curriculum and operating procedures
  • Share responsibility for facilitation of group activities
    • Journey Guide
  • Assist with facilitation of group and individual activities, therapeutic and curriculum based groups, and mentor resident led groups
  • Ensure daily safety procedures are completed in a timely and thorough manner
  • Mentor apprentice guides
    • Lead Guide
  • Hold the schedule for the shift and ensure completion of daily tasks and procedures per policies and instructions from leadership
  • Collaborate with clinicians and program management to ensure completion of therapeutic objectives
  • Delegate appropriate tasks to guide team members
  • Coordinate special program functions such as outings, family program, and rites of passage
  • Able to cover for medication passes as needed
  • Special Projects as assigned

    • Required Competencies, Skills & Qualifications

  • Ability to be a team player and form mutually respectful relationships with all employees
  • Ability to maintain physical alertness and activity over the course of designated work hours in a safe manner
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training. Wilderness First Aid & Wilderness First Responder are acceptable for CPR if the card specifies that CPR was included.
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Treat all residents, families, and coworkers with dignity and respect
  • Prehire and ongoing background and fingerprint checks; drug screen clearance
  • Maintain current physical and TB clearance
  • Valid driver's license with a clean record
  • Demonstrate alignment with Pacific Quest Core Values: (1) Professionalism; (2) Health; (3) Connection; (4) Resilience

    • Desired Skills & Qualifications

  • Bachelor's degree specifically in Psychology, Sociology, Social Work, Outdoor Education/Leadership or a minimum of two years relevant experience
  • Experience is preferred in education, outdoor recreation, health and wellness, 12-step recovery, gardening, and/or experience in therapeutic settings such as residential treatment centers, programs serving at-risk populations and/or rehabilitation centers.
  • Minimum preferred age is 21 in order to meet Company auto insurance requirements
    • Schedule
    Work week schedules and various shifts are available and will be determined based on operational needs.
    Typical Guide shifts are as follows:
    Typically full-time, 4 days a week (Sunday-Wednesday/ Wednesday-Saturday) and flexible as needed. Shifts are 10-12 hours and are to be determined based on operational needs. Overtime may be required until relief staff is on-site, or if extra staffing is needed.
    Physical Demands
    The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds. Program Guides are on their feet for long amounts of time during the course of their 10-12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety.

    Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.
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    What this application asks

    lever

    Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL

    • I have included a resume which includes all jobs in the past 5 years with begin and end dates (if applicable) choose one
    • How did you hear about Pacific Quest? choose one
    • If referred, please provide first and last name below: written answer · optional
    • Do you have experience working with youth? If so, please describe in detail. written answer
    • Our clients come from diverse backgrounds and world views, including but not limited to race, ethnicity, socio-economic status, sexual orientation, and gender expression. Can you recall a time that you worked with someone with different values? written answer
    • Are you able to relocate to the Hilo, Hawaii area?
    • When are you available to start?
    • Have you been affiliated with Pacific Quest in the past?
    • Please provide 2-3 professional references that include: Name, Title, Relationship, Phone & Email contact. If you're selected to move forward, we'll contact them so they can speak to your qualifications, work ethic and experience. Good examples include former or current supervisors, program or department managers, team leads who have overseen your work, professors, and/or academic supervisors (for recent graduates). Friends and family don’t count, we love them, but they’re a little biased. written answer
    • Are you legally authorized to work in the United States? choose one · optional
    • I certify that the information provided in this application is true and complete to the best of my knowledge. I understand that incomplete applications may not be considered. I further understand that any misrepresentation or omission may result in disqualification from consideration or, if discovered after hire, termination of employment. I authorize Pacific Quest to verify my employment history, education, and references, and to conduct other lawful background inquiries necessary to evaluate my qualifications for employment. I authorize all individuals, organizations, and institutions listed to provide relevant information for this purpose and release them, to the extent permitted by law, from liability arising from the good-faith provision of such information. I understand that any offer of employment is contingent upon successful completion of all pre-employment requirements, which may include a post-offer medical examination or inquiry, tuberculosis clearance as required for the position, and drug and/or alcohol testing, all conducted in accordance with applicable federal and Hawaii law. I understand that any medical examination or inquiry will be conducted only after a conditional offer of employment has been made and will be job-related and consistent with business necessity, as required by law. I further understand that drug and/or alcohol testing, if required, will be conducted in accordance with applicable law. I acknowledge that this application is not a contract of employment. If hired, I understand that my employment with Pacific Quest will be at-will, meaning that either I or the organization may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. yes / no · optional