Program Leader - Employee Relations - GCC

Role Overview:

Our client is a global leader in technology-enabled business services, leveraging advanced analytics, automation, and AI to help enterprise customers improve operational efficiency and business outcomes. With a workforce of over 30,000 employees globally and a strong presence in India, the organization offers a dynamic, large-scale environment where HR professionals can make a significant impact on employee experience, culture, and organizational growth.

Key responsibilities:

Grievance Management:

- Serve as the primary point of contact for employee grievances.

- Conduct thorough investigations into grievances in a timely manner.

- Collaborate with relevant stakeholders to resolve grievances.

- Maintain detailed records of all grievance cases and outcomes.

Disciplinary Case Management:

- Manage the disciplinary process, ensuring compliance with company policies and legal requirements.

- Conduct investigations into disciplinary issues, including interviews with involved parties.

- Provide recommendations for disciplinary actions and ensure consistent application across the site.

- Document all disciplinary cases and maintain confidentiality.

Performance Improvement:

- Work with managers to identify employees who require performance improvement plans (PIPs).

- Develop and implement PIPs in collaboration with managers and employees.

- Monitor progress and provide ongoing support to employees on PIPs.

- Evaluate the effectiveness of PIPs and make necessary adjustments.

Policy and Procedure Compliance:

- Ensure all employee relations activities comply with company policies, procedures, and legal requirements.

- Stay updated on relevant labor laws and regulations.

- Provide training to managers and employees on employee relations policies and best practices.

Skip Connect / Focus Group Discussions:

- Foster a positive work environment through effective communication and conflict resolution.

- Conduct regular meetings with employees to address concerns and gather feedback.

- Promote open door policy and ensure confidentiality with respect to the feedback shared.

Reporting and Analytics:

- Prepare regular reports on employee relations activities and trends.

- Analyze data to identify patterns and areas for improvement.

- Provide insights and recommendations to senior management.

Team management:

- Manage a team of 7 employees in Employee Relations across 3 locations.

Communication / Articulation:

- Preparation of email/letter drafts.

- Participation in Leadership reviews/preparation of dashboards.

The Successful Applicant:

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or related field.

- Minimum of 12 years of experience in employee relations or a similar role.

- 6 - 7 years of experience in team management.

- Strong knowledge of labor laws and regulations.

- Excellent communication and interpersonal skills.

- Ability to handle sensitive and confidential information with discretion.

- Strong problem-solving and conflict-resolution skills.

- Proficiency in HRIS (Workday or similar tools) and other relevant software.

Additional Information:

- This role may require occasional travel to other sites.

- The Employee Relations Lead must be able to work independently and as part of a team.

Shift:

- 1:00 PM to 10:00 PM / 3:00 PM to 12:00 AM.

What's on Offer:

- Lead Employee Relations for a large, complex organization with visibility to senior leadership and the opportunity to influence culture at scale.

- Manage a high-impact ER team while driving strategic people initiatives across multiple locations.