Program Manager, 24-Hour Youth Residential Care

GENERAL SUMMARY:

Responsible for the initiation, over-site, performance and continual monitoring of programming for clients. Ensures fiscal viability of ongoing programs and monitors adherence to licensing, accreditation and/or contractual standards. Oversees the recruitment, hiring, development and discipline of program staff.

ESSENTIAL FUNCTIONS:

• Ensures fiscal viability of programs/services.
• Ensures Integrity and quality of programs and services to clients through quality improvement, accreditation, licensing and internal monitoring processes.
• Ensures the quality of staffing to perform duties through proactive and equitable recruitment, screening, hiring, evaluation, training and discipline practices.
• Ensures for adequate staffing ratios to meet licensing and contractual compliance.
• Ensures equitable treatment of staff through consistent application of Agency human resource processes.
• Ensures mitigation of risk through risk management analysis and corrective action initiatives.
• Monitors and continuously improves program services resulting in increased program performance, client satisfaction and achievement of contracted and agency-established program outcomes.
• Plans, implements, monitors and evaluates program initiatives that support the agency mission and vision.
• Ensures accurate and timely dissemination of information to program staff.
• Cultivates and maintains relationship with community/contractual partners.
• Actively seeks and obtains program growth opportunities.
• Participates in agency-wide committees
• Compiles and reports in a timely and accurate manner program statistics at designated intervals.
• Conducts weekly meetings with program staff.
• Evaluates and mediates clients concerns and complaints.
• Serves as a member of agency management team.
• Supports the goals, mission and vision of the agency and actively works to implement agency strategic planning.
• Attends training and meetings as required.
• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s Degree in related field required, Masters Preferred.
• Minimum years and type of experience determined by program:
• Two years’ experience with At Risk Youth
• Working knowledge of computer applications.
• Knowledge of licensing, accreditation or legal program requirements.
• Proficient in verbal and written communication.
• Knowledge of financial concepts (budgeting, income/loss, etc.) and ability to develop and monitor budget.
• Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
• Ability to respond to program and agency concerns on a 24-hour basis.
• Valid Wisconsin driver’s license and liability insurance.
• Ability to use vehicle for work related duties according to the agency’s insurance liability standards.

WORKING CONDITIONS:

• General office environment/multiple locations to include community sites
• Travel approximately 20% using company vehicle.
• Potential for 24-hour on call responsibility
• Potential for exposure to blood products, contagious disease etc.