Program Manager, A&F University Conferencing

Job Overview

Under general supervision from a designated administrator, oversee the daily operations of the Conference & Event Services scheduling office. The Program Manager serves as a central point of contact for clients and plays a critical role in the successful execution of events. Hybrid work arrangement available after successful onboarding and the initial training.

Essential Functions

• Assist with the daily operations of the Conference & Event Services scheduling office and MainStreet Connection Center including Bearcat Card customer support.
• Accept schedule, and confirm space reservations with an event scheduling system.
• Publish events to university calendars.
• Assist with requests for information and refer to appropriate staff as needed.
• Serve as primary event liaison to University departments, external entities and community organizations.
• Serve as lead coordinator on assigned events.
• Serve as the primary event liaison to event operations staff and key service providers (Catering, Grounds, Public Safety, Fire Prevention, etc).
• Work collaboratively to ensure all event details are accurate and meet the needs of the client and service providers.
• Assist with the Event Equipment Rental program.
• Assist with the coordination of Summer Conferencing Programs, as needed.
• Hire, train and supervise designated number of student employees.
• Develop, implement, and ensure compliance with policies and procedures.
• Provide reports as assigned.
• Be proficient with the event scheduling system, serve as resource to students and staff, and troubleshoot problems as they occur.
• Accurately prepare invoices for scheduled events that incur fees or charges for service in event management software.
• Market the services of the unit to the university.
• Serve on departmental, divisional, and university-wide event committees.
• Other duties as assigned.

Required Education

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Proficiency in 25Live scheduling software.
• Experience in event planning.

Application Information

Resume and Cover Letter are required.

Physical Requirements/Work Environment