Program Manager

In-Office Program Assistant — 245D Waiver & ICS Services Aalto Homecare | $27/hour | Mon–Fri, 9 AM–5 PM, in-office Supports day-to-day operations for our 245D Waiver and ICS programs — client and family communication, billing/payroll support (including our EVV system, Caretap), employee scheduling and management support, tour coordination, and helping grow the agency. Bilingual candidates strongly preferred (Somali highly valued; Swahili, Amharic, or Spanish also valued) given our diverse client base. Requires meeting MN DHS's Designated Manager qualification standard (a degree + direct care experience, or an alternative combination, plus 3 years of supervisory experience).

Key Responsibilities

• Serve as a primary point of contact for clients, families, referral coordinators, and case managers regarding 245D Waiver and ICS services

• Support day-to-day billing and payroll processes, including accurate tracking through our EVV/clock-in-clock-out system (Caretap)

• Assist with employee scheduling, onboarding paperwork, and day-to-day staff management support

• Coordinate and help host scheduled tours and client intake meetings

• Maintain accurate, compliant client and program documentation

• Support agency growth initiatives, including referral relationships and community outreach

• Provide direct communication and, where applicable, informal interpretation support for clients and families

• Assist leadership with administrative tasks tied to running and growing the agency

Preferred Skills & Experience

• Bilingual fluency strongly preferred — Somali highly valued; Swahili, Amharic, or Spanish also valued, given our diverse client population

• Real-world, hands-on experience with payroll systems, billing processes, and employee management

• Strong client-facing communication skills, in person and by phone

• Demonstrated experience contributing to the growth or operations of a company or program

Minimum Qualifications

This position requires meeting Minnesota DHS's Designated Manager qualification standard under Minnesota Statute §245D.081, which requires one of the following combinations of education and direct care experience:

• A bachelor's degree in a field related to human services, education, or health, plus 1 year of full-time direct care work experience; or

• An associate degree in a field related to human services, education, or health, plus 2 years of full-time direct care work experience; or

• A diploma in a field related to human services, education, or health from an accredited postsecondary institution, plus 3 years of full-time direct care work experience; or

• A minimum of 50 hours of education/training related to human services and disabilities, plus 4 years of full-time direct care work experience

In addition, candidates must have:

• A minimum of 3 years of supervisory-level experience in a program that provides care or education to vulnerable adults or children (Minn. Stat. §245D.081, Subd. 3(b))

Compensation & Schedule

• Monday through Friday, 9:00 AM – 5:00 PM

• In-office position

Earned Sick and Safe Time (ESST): This position is eligible for Minnesota's Earned Sick and Safe Time benefit, which allows employees to earn paid time off to use for their own or a family member's illness, safety needs, or certain other qualifying reasons, in accordance with Minnesota law.