Program Manager

About Archer

A new regulatory change lands somewhere in the world every six minutes, and agentic AI is outpacing most teams' ability to govern it. At Archer, we help the enterprises powering the global economy turn that pressure into an advantage.

Mandates like the EU AI Act and the SEC cybersecurity disclosure rules are driving the most significant GRC buying cycle we have seen in years. That demand is why we are growing this team.

This is hard work that matters. Our customers span energy, utilities, financial services, pharmaceuticals, and the public institutions communities depend on. People choose Archer because they get to partner with the most trusted brands in the world, on work that protects the customers and communities those brands serve.

If that sounds like your kind of work, let's chat.

The Role

Program Manager, Archer Professional Services, Japan

Overview

Archer Professional Services (Archer PS) helps Archer’s clients realize value and achieve a return on their investment in the Archer solution, through the delivery of consulting and services related to Archer – the industry’s leading Governance, Risk and Compliance solution.

The Program Manager is an external, client-facing role responsible for delivering Archer projects for prospective and existing customers. The successful candidate will have strong program management experience, and will lead projects and provide direction to internal staff and partners of Archer PS.

This role reports to the Archer PS Senior Manager, APJ, with a dotted-line relationship to the Head of Sales & GTM, Japan.

At Archer, we inspire, challenge and respect every one of our employees, and we provide excellent growth and development opportunities. We look forward to you discovering this for yourself as the Program Manager leading our Archer PS Delivery capability in Japan.

What you’ll Do

Key Responsibilities

Program and Project Delivery

• Own the delivery of a portfolio of complex, high-risk projects across Archer’s most critical clients, maintaining project quality, financial performance and focus.
• Develop a detailed project plan for each engagement in line with recognized project management methodologies, translating requirements into schedules, controls, resources, costs and tasks.
• Review and validate each statement of work (SOW).
• Prepare and maintain risk and issue registers, anticipating risks and resolving issues proactively.
• Adhere to established standards, processes and best practices, while continuing to develop excellence in Archer PS processes and services.
• Deliver projects on time, within budget and to the satisfaction of the customer.

Governance and Quality Assurance

• Establish project governance, and oversee the delivery and day-to-day management of activities, coordinating Archer PS employees and partner resources.
• Manage staffing on projects in Japan.
• Ensure projects are delivered to the scope defined in the SOW, with any deviation processed through Archer’s defined Change Control process; drive that process.
• Participate in customer discussions on the budget, risk and impact of changes.
• Communicate any existing or potential customer escalation issues to all concerned Archer parties and proactively manage escalations.

Financial Management

• Complete weekly and quarterly forecasts of revenue and utilization.
• Prepare estimates to complete and manage backlog.
• Manage the cost budget and the impact of change requests on it.
• Ensure correct invoicing, and follow and execute Archer’s revenue recognition rules and policies.

Client and Stakeholder Management

• Act as the point of contact for all aspects of each engagement, building strong and seamless relationships through regular communication with stakeholders, including customers, management, sales and delivery personnel.
• Hold internal and customer kick-off meetings as appropriate, prepare regular status reports and conduct steering committees.
• Maintain strong relationships with existing clients and partners to maximize opportunities for expansion.
• Articulate the full business benefit of Archer PS to customers supporting the sales team, identifying potential future opportunities and communicating them to sales as appropriate.
• Represent Archer in a professional manner to customers, partners and colleagues at all times.

Team Leadership

• Lead the PS team throughout the project life cycle, providing project and program management and oversight of projects and work streams.
• Provide performance feedback to management and team members.
• Work on-site or remotely as part of a team to deliver Archer software solutions to customers.

Professional Expectations

• Maintain an active knowledge of current industry trends and new technologies.
• Obtain and maintain an industry-recognized project management certification, and complete all required accreditations.
• Maintain a strong understanding of the Archer services portfolio, underlying technologies, best practices and delivery methodology.
• Travel as required, up to 10% within Japan, the APJ region and globally.

What You Bring

• Bachelor’s degree in a technical discipline, or 12+ years of relevant work experience.
• Program and project management experience across a variety of companies and industries, including (but not limited to) banking and finance, information technology and statutory organizations.
• A reputable project management certification.
• Excellent communication, presentation and meeting facilitation skills in both Japanese and English.
• Strong organizational skills, and the ability to lead, motivate and direct a team.
• Strong working knowledge of Microsoft Office products.
• You are passionate about delivering value to customers and achieving their satisfaction.
• You prioritize effectively and deliver work across several concurrent projects.
• You are productive and organized, and act with an appropriate sense of urgency.
• You anticipate and manage risk and are driven to resolve issues.
• You enjoy collaborating with others, solving problems and multi-tasking.
• You understand the importance of working for the greater good, and are inclusive and approachable.

Even Better If You Have

• Financial and analytical experience.
• Experience in working effectively in multicultural, cross-functional teams across geographies and time zones.
• Innovation, learn quickly and adapt readily to new situations and technologies.
• Experience in training and influencing others.