Program Manager

• Location: Remote with up to 10% travel
• Department: Consumer Experience
• Schedule: Day Shift | Full-time
• Eligible for an annual bonus incentive

#CXJobs

• Collaborates with CX Onsite Team leaders to identify program opportunities.
• Analyzes people/process/tech processes and barriers and recommends actions based on gaps, trends, and needs.
• Builds collaborative relationships within discipline to support strategic objectives and move work forward.
• Programmatic leadership for continuous improvement for CX Onsite team priorities.
• Manages the national Service Recovery process and serves as a subject matter expert in this space for market CX teams and leaders, including regulatory requirements.
• Demonstrates and coaches others on exceptional conflict resolution skills in addressing dissatisfied consumers in alignment with our standards.

Education and Work Experience:

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Additional Preferences:

• 3-5 years of experience in health care operations, strategic integration or consumer experience