Program Manager - Banking Transformation

Key Responsibilities

• Lead the planning, execution, and delivery of a complex, multi-year banking transformation program.

• Oversee multiple concurrent projects and workstreams covering lending origination, loan administration, servicing, system integration, data migration, and operational enablement.

• Serve as the primary point of contact for IT, business stakeholders, executive management, and external vendors.

• Drive program governance, including executive reporting, steering committee updates, milestone tracking, and delivery performance monitoring.

• Manage program budgets, resources, risks, issues, dependencies, and escalations.

• Coordinate multiple third-party vendors and system integrators, ensuring alignment with project scope, deliverables, and timelines.

• Facilitate stakeholder engagement, change management, and training initiatives to support successful adoption of new banking systems.

• Identify delivery challenges, facilitate decision-making, and drive corrective actions to ensure successful program outcomes.

Requirements

• At least 15 years of relevant professional experience, with over 8 years in IT development and/or solution delivery within the financial services industry.

• Proven experience leading large-scale banking transformation programs, preferably involving loan origination and loan administration platforms.

• Strong understanding of lending products and processes, including personal loans, auto loans, credit cards, mortgage/home loans, SME/business lending, collections, and servicing.

• Demonstrated experience managing multiple concurrent projects, cross-functional teams, and complex delivery workstreams.

• Experience leading teams of at least five members, including developers, analysts, project managers, and/or delivery managers.

• Strong background in managing third-party vendors, system integrators, and multi-vendor delivery arrangements, including Statements of Work (SOW) and contractual deliverables.

• Extensive experience in program governance, budget management, risk and issue management, and executive stakeholder reporting.

• Excellent leadership, communication, negotiation, stakeholder management, and problem-solving skills.

• Experience managing regional or international delivery teams across ASEAN/APAC is an advantage.

Preferred Qualifications

• PMP, PgMP, or other relevant project/program management certifications.

• Experience in enterprise-scale core banking or lending transformation initiatives.

• Strong understanding of banking technology landscapes, system integrations, and digital transformation delivery.