Program Manager (Branch Chief- Field Resilience)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Workforce Care Directorate. Location: Negotiable after your selection. (Must report to a CBP Facility) .

This position is within DHS, CBP Enterprise Services, Workforce Care Directorate, Workforce Operations Division. The role supports Field Resilience Teams that promote employee mental health, strengthen suicide prevention, assist employees and families during personal crises, and connect them with appropriate resources. It also supports CBP-wide resilience and behavioral health program implementation for the workforce and family members. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10). Major duties include: Coordinating regional support of the workforce and leadership through behavioral health prevention and outreach activities, traumatic incident response, postvention, and staff and leader resilience skills training to employees and their family members, utilizing a team of Subject-Matter-Experts in the areas of workforce resilience and behavioral psychology. Establishing mission objectives and units of measuring success to enact continuous process improvement and shares these lessons learned upward, downward, and laterally Directing a branch of employees who perform work in the production and delivery of the agency behavioral health prevention and outreach activities, traumatic incident response, postvention, command consultation, staff, and leader training, and applied behavioral science work for employee engagement and resilience Coordinates, communicates, and collaborates to balance complex law enforcement operational, technical, and professional services to coordinate critical incident response and support from CBP that is timely and responsive to the needs of the workforce. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit.