Program Manager / Business Analyst
Posted
Summary
A Program Manager / Business Analyst who builds and leads Crest IT Resources' Brazil presence: owning the local roadmap and demand pipeline, acting as single point of contact for delivery, vendors and escalations with the India GCC, and doing hands-on business analysis for custom application programs built on Java/.NET, APIs, cloud and DevSecOps.
- Define a practical Brazil location strategy aligned with the India GCC and global leadership.
- Become the trusted SPOC for technology demand, delivery, vendors, escalations and leadership communication in Brazil.
- Create an opportunity pipeline and convert qualified opportunities into approved initiatives or services.
- Expand the local portfolio and team capability through structured transitions, new scope and sustainable ownership.
- Deliver programs with control over outcomes, scope, schedule, budget, risks, dependencies, quality and adoption.
- Perform hands-on BA work where needed and establish a repeatable operating rhythm across Brazil and India.
Key responsibilities
- Own the Brazil location roadmap, demand themes, target services, capability gaps, sourcing options and transition waves.
- Build relationships with Brazilian functions and continuously identify pain points, unmet demand, process inefficiencies and digital opportunities.
- Assess opportunities for value, strategic fit, technical feasibility, risk and capability readiness; prepare business cases and recommendations.
- Lead intake, prioritisation, governance, status communication and escalation with the India GCC and global leadership.
- Translate business needs into charters, process maps, epics, user stories, functional requirements, acceptance criteria and delivery plans.
- Create integrated plans covering resources, budgets, RAID items, dependencies, vendors, change control and executive decisions.
- Coordinate custom application, integration, data, infrastructure, security, testing and change teams.
- Shape the local team and hiring roadmap, recommending what to build in Brazil, provide from India or source through partners.
- Lead knowledge transfer, transition and stabilisation so new scope is absorbed sustainably.
- Track opportunity pipeline, approved scope, delivery performance, capacity, capability growth, stakeholder outcomes and benefits.
- Strong understanding of custom application delivery using Java or the .NET ecosystem.
- Working knowledge of modern front-end engineering in custom applications.
- Ability to discuss APIs, integrations, data flows, non-functional requirements, DevSecOps, cloud deployment, testing and application support with technical teams.
- Experience across the software lifecycle from discovery and estimation through engineering, release, stabilisation and continuous improvement.
Minimum requirements
- 10+ years across program/project management, business analysis, technology delivery or capability leadership.
- Evidence of combining full program ownership with genuine, hands-on business analysis.
- Experience leading distributed teams across business, engineering, vendors and executives.
- Demonstrated ability to identify opportunities, shape scope, build a case for change and move demand into delivery.
- Strong governance, planning, financial tracking, RAID, change control, facilitation and executive communication.
- Fluent Portuguese and professional English; legal authorisation to work in Brazil.