Program Manager, Client Success Management
Summary
Oversee client-facing projects and programs, ensuring satisfaction and quality while coordinating teams and vendors to deliver operational improvements.
Job Title:
Program Manager, Client Success ManagementJob Description
Responsible for ensuring client satisfaction and project success.Key Job Functions:
- Project Management
- Effectively manage projects through all phases, with support from team members
- Collaborate effectively with project team members across functions
- Coordinate with and manage the output of vendors/ external partners
- Perform quality control functions on survey/research data, ensuring minimal/no errors
- Drive operational process improvement and innovation
- Client Management
- Proactively provide updates and constantly communicate with clients on program status for continued engagement
- Provide ongoing consultation to clients
Contribute to best practice development and download of best practices to clients
Location:
MYS Work-at-HomeLanguage Requirements:
English, Malay (Required)Time Type:
Full time