program manager, Coffee Initiatives/Excellence - International

Now Brewing – program manager, Coffee Initiatives/Excellence – International! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role contributes to Starbucks success by advancing the company’s mission to be the premier purveyor of the world’s finest coffee and by leading the strategy, development, implementation, and continuous improvement of coffee quality and coffee excellence initiatives across international markets.

The program manager, coffee initiative, will establishes scalable systems, processes, tools, and learning solutions that enable markets and licensees to consistently deliver exceptional Starbucks coffee quality and customer experiences. The role leads end-to-end programming—from strategy and cross-functional development through engagement, training, implementation, equipment programming, and sustainment—to address capability gaps and drive coffee excellence across every coffeehouse.

This role translates enterprise and global coffee strategies into implementation-ready solutions; aligns global, regional, market, and functional stakeholders; manages interdependencies, risks, decisions, and resources; and measures business and operational impact. The role indirectly leads globally distributed partners and Licensee stakeholders and models Starbucks guiding principles.

As a program manager, you will…

• Coffee Quality Strategy and Centre of Excellence\: Leads an internationally applicable Centre of Excellence for coffee brewing, beverage quality, and equipment standards to drive consistent execution across all coffeehouse formats.

• Establishes governance, benchmarks, diagnostic tools, and performance measures to monitor and improve coffee quality across international markets, embedding requirements into standards, learning, engagement programs, and operating routines.

• Identifies quality and capability gaps and leads targeted mitigation and sustainment programs, applying coffee, equipment, retail, and industry expertise to strengthen execution and decision-making.

• Coffee Initiatives and Program Management\: Identifies opportunities and leads coffee initiatives from strategy through implementation and sustainment, with accountability for stakeholder engagement, operational readiness, delivery quality, and measurable outcomes.

• Applies program-management discipline to define scope, governance, milestones, resources, dependencies, risks, decision rights, and success measures, while maintaining visibility to program health and required actions.

• Leads complex, multi-year programs across international teams, adapting priorities and resolving tradeoffs among business value, coffee quality, market needs, operational feasibility, timing, and enterprise priorities.

• Cross-Functional Leadership and Stakeholder Management\: Aligns senior leaders, international and regional teams, markets, licensees, and cross-functional partners around shared goals, decision rights, ownership, and handoffs.

• Builds cohesive stakeholder communities and engagement plans that strengthen advocacy, readiness, adoption, and sustained execution across international markets.

• Models a productive team environment and coaches partners to navigate team dynamics and deliver shared outcomes.

• Implementation, Adoption, and Continuous Improvement\: Translates coffee strategies, and cross-functional inputs into scalable, implementation-ready programs, playbooks, tools, and learning resources for international markets.

• Evaluates cross-functional and market interdependencies and partners with regional teams to validate operational feasibility, readiness, and adoption while maintaining central ownership of program content and quality.

• Monitors and evaluates market needs, program adaptations, risks and opportunities across coffee excellence portfolio to continuously improve execution, driving value to partners, customers and Licensee business.