Program Manager
Summary
Oversees customer programs and projects in manufacturing (aluminum finishing), managing timelines, budgets, and cross-functional teams to ensure on-time delivery and growth initiatives.
Now Hiring: Program Manager
About Us
Crystal Finishing is home to 1,000+ team members and over $150 million in annual sales, built on craftsmanship, reliability, and pride in a job well done. From aluminum extrusion to fabrication and finishing, we deliver high‑quality products that shape industries across the country.
What You'll Do
- Manage customer programs and projects from launch through completion, ensuring delivery on time, within scope, and within budget.
- Serve as the primary customer contact, providing program updates, coordinating meetings, and resolving issues proactively.
- Partner with scheduling, production, and leadership teams to forecast potential delays, develop contingency plans, and maintain project timelines.
- Lead new product launches, new customer implementations, and other strategic growth initiatives.
- Develop and maintain project plans, budgets, timelines, and ROI metrics for assigned programs.
- Identify project risks, resolve issues, and escalate resource or strategic concerns when needed.
- Lead cross-functional teams, delegate responsibilities, and ensure team members have the resources needed for success.
- Track project KPIs, analyze performance results, and drive continuous improvement through customer feedback and operational data.
- Support business growth by identifying new opportunities and developing account strategies aligned with customer and company objectives.
