Program Manager CXAI
Summary
Program Manager for CXAI Ops Enablement, driving execution of complex initiatives, ensuring on-time delivery, and reporting progress to senior leadership in a hybrid role based in El Salvador.
Location: El Salvador/Guatemala
Work style: Hybrid
Job type: Full-Time (FTE)
About the Role
The Program Manager is the execution engine of the CXAI Ops Enablement team. Working within a defined strategy and vision set by senior leadership, this role is responsible for translating that direction into tangible results — ensuring every initiative gets off the ground, stays on track, and delivers the outcomes it was designed to achieve. This person oversees complex programs within the CXAI Ops Enablement team and is directly accountable for ensuring the right work is happening at the right time, by the right people, and that progress is visible, measurable, and on course. A key component of this role includes communicating our results to senior leadership. Strong executive storytelling skills ( through slides and written updates) are critical to the role.
Responsibilities:
Program Reporting & Stakeholder Communications (written and verbal)
Roadmap Execution & Delivery Oversight
Program Governance & Operational Rhythm
Measures of Success & Outcome Accountability
Requirements:
5+ years of experience in program or project management, with a track record of driving execution across complex, multi-team programs
Experience building or managing governance frameworks, operational cadences, and reporting structures
Proven ability to manage cross-functional teams and hold people accountable to results
Strong operational mindset — energized by execution, follow-through, and getting things done
Confident communicator capable of presenting clearly to senior leadership and clients
Experience building or managing governance frameworks, operational cadences, and reporting structures
PMP, PgMP, or equivalent certification preferred
Strong analytical thinking — comfortable working with KPIs, dashboards, and performance data
English Level: B1 high or above - Mandatory.
