Program Manager, Day Camp & Youth Services

Position Summary

Core Expectations

• Understand, model, and promote the mission, vision, and values of the Mandel.
• Promote a consistent, welcoming, responsive relationship-centered approach to youth engagement across camp, after school, school-break, and special-event programming.
• Collaborate across departments to connect families with relevant programs and strengthen year-round participation.
• Maintain high standards of program quality, inclusion, safety, supervision, and professional conduct.
• Support agency-wide initiatives, including the JCC’s Culture of Philanthropy, and communicate the impact and value of youth programming.

Core Responsibilities

1. Program Management & Operations

• Manage the planning, coordination, implementation, and evaluation of year-round youth programs, including after school, school-break, camp, and special event offerings.
• Ensure programs are engaging, age-appropriate, well-organized, and aligned with the JCC’s mission and values.
• Coordinate schedules, staffing, facilities, transportation, supplies, enrichment activities, and special events.
• Monitor program effectiveness, participant satisfaction, and operational outcomes, implementing improvements as needed.
• Support registration, communications, recordkeeping, and other administrative functions.

1. Staff Leadership & Development

• Recruit, onboard, train, supervise, and support seasonal and year-round staff.
• Provide ongoing coaching, performance feedback, and professional development opportunities.
• Promote a positive team culture focused on collaboration, accountability, safety, and exceptional participant experiences.
• Assist with staffing schedules, payroll coordination, and personnel documentation.

1. Camp Site Management

• Serve as Site Manager for J Day Camp at Halle Park during the summer season.
• Oversee daily camp operations, staff supervision, program execution, facility readiness, and participant safety.
• Collaborate with camp leadership to develop schedules, activities, specialty programs, trips, and special events.
• Conduct post-season evaluations and recommend improvements for future camp operations.

1. Family & Community Engagement

• Build strong relationships with children, families, schools, and community partners.
• Address parent inquiries and concerns in a timely and professional manner.
• Participate in recruitment, enrollment, community outreach, open houses, and promotional events.
• Collaborate with marketing staff to support program communications and enrollment efforts.

1. Financial & Administrative Management

• Assist with budget monitoring, expense management, and achievement of enrollment goals.
• Manage program purchasing, vendor coordination, and assigned financial responsibilities.
• Prepare reports, program evaluations, and operational recommendations.

1. Safety & Compliance

• Ensure compliance with JCC policies, ACA standards, licensing requirements, and applicable regulations.
• Promote a culture of safety, inclusion, and proactive supervision.
• Support emergency preparedness, risk management, incident response, and required documentation.
• Maintain current certifications, training requirements, and safety procedures.

Additional Responsibilities

Qualifications

• Bachelor’s degree in education, recreation, youth development, sports management, or a related field preferred.
• Two or more years of experience in youth or camp programming, program management, or supervisory leadership.
• Experience coordinating programs for children and youth across multiple settings or age groups.
• Demonstrated ability to lead staff, manage multiple priorities, and build productive relationships with families and community partners.
• Strong organizational, communication, problem-solving, and customer-service skills.
• Proficiency with Microsoft Office and the ability to learn other programs required
• Knowledge of Jewish culture, values, and practices preferred.
• Ability to work evenings, weekends, and seasonal schedules based on program needs.

Key Skills and Attributes

• Program and operational management
• Youth engagement and behavior management
• Staff supervision and team development.
• Family and community relationship building.
• Budget awareness and administrative oversight
• Communication, collaboration, and customer service
• Initiative, adaptability, and sound judgement

Compensation and Benefits