Program Manager, Emergency Shelter
Summary
Oversees daily operations of an EEC/DCF-funded emergency shelter for youth ages 10-17 in Uxbridge, MA: supervises and schedules shelter staff, manages participant intakes and referrals, handles supplies and household operations, and ensures compliance with KDC, DCF, and EEC regulations. Onsite, Tue-Sat 10am-6pm.
Program Manager, Emergency Shelter
$62,400 / annually | Impacting Youth 10-17 YOA | Leadership Opportunity
Make a Difference with KDC
The Program Manager oversees the daily operations of an EEC-funded Emergency Shelter, ensuring participant safety, quality service delivery, and compliance with KDC, DCF, and EEC regulations. This role provides leadership and support to shelter staff, manages participant intakes and referrals, oversees household operations, and supports recruitment, onboarding, scheduling, and performance management. The Program Manager works closely with program leadership to maintain a safe, supportive, and well-organized environment for all participants.
Two Positions:
- New Bedford, MA Shelter - Sunday through Thursday, 10 am - 6 pm
- Uxbridge, MA Shelter - Tuesday through Saturday, 10 am - 6 pm
Key Responsibilities:
- Oversee daily shelter operations to ensure compliance with KDC policies, DCF and EEC regulations, and applicable licensing requirements.
- Maintain accurate program documentation, conduct regular audits, monitor staff compliance, and support quality assurance initiatives and corrective actions.
- Manage participant intakes, orientations, required paperwork, referrals, bed availability, and transitions in coordination with DCF, EEC, and other external agencies.
- Ensure the shelter is stocked with necessary supplies, including food, personal care items, and recreational materials; monitor inventory and coordinate purchasing, deliveries, and organization of household spaces.
- Lead recruitment, hiring, onboarding, orientation, and termination processes in collaboration with program leadership.
- Provide staff guidance, mentorship, coaching, and support to promote a safe and consistent program environment.
- Ensure appropriate staffing coverage and compliance with EEC staff-to-participant ratio requirements.
- Conduct individual and group supervisions, performance evaluations, and disciplinary processes in partnership with the Assistant Program Manager.
- Oversee staff timekeeping, payroll approvals, vacation requests, and PTO and sick time management in partnership with the Assistant Program Manager.
- Collaborate with the Senior Program Manager on staff scheduling, operational needs, compliance initiatives, and program coverage.
- Maintain accurate program records, shift logs, incident reports, and personnel documentation.
- Ensure staff follow program policies, procedures, and safety protocols; coordinate required training and professional development.
- Attend required meetings and trainings and perform additional duties as assigned.
**Why Join KDC? | **Competitive Benefits Package
Health & Wellness
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA & Dependent Care)
- Employer-Paid Life Insurance
- Employer-Paid Long-Term Disability
- Free Virtual Medical, Mental Health, Therapy, and Psychiatry Services
- Musculoskeletal Support Program
Financial & Professional Growth
- Mileage Reimbursement for Work-Related Travel
- 403(b) Retirement Plan
- Student Loan Repayment Assistance
- Tuition Remission Opportunities
- Professional Development and Career Growth
Additional Perks
- Vacation (up to 156 hours), Personal (16 hours), and Sick Time (up to 80 hours)*
- Up to 11 Paid Holidays
- Pet Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- BJ's Wholesale Club Membership Discounts
- Personal Auto and Home Insurance Support
*PTO is calculated using an accrual rate based on hours worked and applicable eligibility requirements.