Program Manager - Enterprise (Remote, India)
Posted Updated
Description
<p style="margin-bottom:0.19in;line-height:100%;">
<font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><u><b><span style="font-family:DarwinSans;font-size:14px;">About
Emeritus</span></b></u></font></font></font></font></font></p><p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><span style="font-family:DarwinSans;font-size:14px;">Emeritus
is committed to teaching the skills of the future by making
high-quality education accessible and affordable to individuals,
companies, and governments around the world. It does this by
collaborating with more than 80 top-tier universities across the
United States, Europe, Latin America, Southeast Asia, India and
China.</span></font></font></font></font></font></p><p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><span style="font-family:DarwinSans;font-size:14px;">Emeritus’
short courses, degree programs, professional certificates, and senior
executive programs help individuals learn new skills and transform
their lives, companies and organizations. Its unique model of
state-of-the-art technology, curriculum innovation, and hands-on
instruction from senior faculty, mentors and coaches has educated
more than 300,000 individuals across 80+ countries.</span></font></font></font></font></font></p><p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><span style="font-family:DarwinSans;font-size:14px;">Founded
in 2015, Emeritus, part of Eruditus Group, has more than 1,800
employees globally and offices in Mumbai, New Delhi, Shanghai,
Singapore, Palo Alto, Mexico City, New York, Boston, London, and
Dubai. The company is backed by prominent investors including
Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds
Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.</span></font></font></font></font></font></p><p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><u><b><span style="font-family:DarwinSans;font-size:14px;">Job
Description</span></b></u></font></font></font></font></font></p><p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><b><span style="font-family:DarwinSans;font-size:14px;">Key
Responsibilities:</span></b></font></font></font></font></font></p><p class="MsoNormal" style="margin-bottom:10pt;"><b><i><span style="font-family:DarwinSans;font-size:14px;">This position supports our US
market and requires working night shift hours (6:00 PM – 3:00 AM IST) to align
with US business hours. It is a fully remote role.</span></i></b></p><p></p><p class="MsoNormal" style="margin-bottom:10pt;"><span style="font-family:DarwinSans;font-size:14px;">We are looking for an
experienced Program Manager to support the operations and delivery of our
blended, online and custom curated programs for our Enterprise clients across
the Europe Region. The role requires someone with a strong background in
delivery of learning journeys, comfort interacting with faculty and clients,
and managing technology platforms.</span></p><p></p><p class="MsoNormal" style="margin-bottom:6pt;"><b><span style="font-family:DarwinSans;font-size:14px;">The Responsibilities include:</span></b></p><ul><li style="margin-bottom:6pt;"><span style="text-indent:-0.25in;font-family:DarwinSans;font-size:14px;">End-to-end
management of the program from planning to deliver.</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Serve
as primary day-to-day point of contact for client interactions and work with
them on interdependencies to ensure the program is launched as per timelines</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Managing
client relationship for the project — understand their expectations, create
plans, deliver, and regularly monitor program progress in line with client
expectations</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Ensure
seamless program delivery and learner experience — organizing sessions, setting
up Zoom or classroom sessions, managing setup, organizing pre-reads, setting up
program communications and program graduations</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Design,
build, and maintain custom course content pages within Canvas LMS to deliver an
engaging and intuitive learner experience</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Configure
and manage course page layouts, navigation structures, modules, and learning
pathways within Canvas LMS</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Identify
process gaps and help plug them by simplifying the process</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Ensure
goals are met in areas including customer satisfaction, turnaround time,
quality, and learner satisfaction</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Manage
internal and external stakeholders across different geographies to deliver on
the program</span></li><li style="margin-bottom:6pt;"><span style="font-family:DarwinSans;font-size:14px;">Produce
accurate and timely reporting of program status and conduct after-action
reviews</span></li></ul><p class="MsoNormal" style="margin-top:12pt;margin-right:0in;margin-bottom:6pt;margin-left:0in;"><b><span style="font-family:DarwinSans;font-size:14px;">Key Skills</span></b></p><ul><li style="margin:12pt 0in 6pt;"><span style="text-indent:-0.25in;font-family:DarwinSans;font-size:14px;">4–7
years of experience in managing delivery and operations of learning journeys</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Experienced
in providing client support from program initiation to program completion</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Experience
in running online programs on a Learning Management System (LMS) such as Canvas</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Knowledge
of learning design principles and methodologies</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Video
conference and MS Office capabilities — experienced with Zoom, Teams, WebEx,
Word, Excel, PowerPoint</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Ability
to work on multiple projects and prioritize meeting deadlines</span></li><li style="margin:12pt 0in 6pt;"><span style="font-family:DarwinSans;font-size:14px;">Ability
to communicate fluently, both verbally and in writing</span></li></ul>
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<p style="margin-top:0.19in;margin-bottom:0.19in;line-height:100%;">
<font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#000000"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><i>Emeritus
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment
of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.</i></font></font></font></font></font></p>
<p style="margin-bottom:0in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#00af4f"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"><b>In
press: </b></font></font></font><font color="#00af4f"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"> </font></font></font></font></font></p>
<ul>
<li><p style="margin-bottom:0in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#467886"><u><a href="https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/" target="_blank" rel="noreferrer noopener"><font face="Calibri, serif"><font size="2" style="font-size:11pt;">https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/</font></font></a></u></font><font color="#0563c1"><font face="Calibri, serif"><font size="2" style="font-size:11pt;"> </font></font></font></font></font></p>
</li><li><p style="margin-bottom:0in;line-height:100%;"><font face="Times New Roman, serif"><font size="3" style="font-size:12pt;"><font color="#467886"><u><a href="https://economictimes.indiatimes.com/tech/startups/edtech-unicorn-emeritus-story-now-a-harvard-business-school-case-study/articleshow/107648728.cms?from=mdr?utm_source=np_linkedin&utm_campaign=nonpaid_social&utm_medium=em_bp" target="_blank" rel="noreferrer noopener"><font face="Calibri, serif"><font size="2" style="font-size:11pt;">emeritus
harvard business school: Edtech unicorn Emeritus story now a Harvard
Business School case study - The Economic Times (indiatimes.com)</font></font></a></u></font></font></font></p>
</li></ul>
