Program Manager - EOVS/HOPE
Summary
Leads day-to-day operations of a state-funded veterans housing program (EOVS/HOPE) across Massachusetts for a nonprofit, supervising a case manager and peer support specialist. Work centers on grant compliance, HMIS documentation standards, service quality from intake to housing retention, and partnerships with housing and veteran-serving organizations.
Job Location: Devens, MA
Work Setting: On-site and field-based, with regular travel throughout the assigned service areas
Position Type: Full-Time
Reports To: Director of Housing and Family Support
Supervises:
- Case Manager, EOVS/HOPE
- Peer Support Specialist, EOVS/HOPE
Position Overview
The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.
The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.
Work Location and Travel Expectations
This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.
This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.
Key Responsibilities
Program Leadership and Oversight
- Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.
- Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.
- Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.
Team Management and Support
- Supervise and support assigned EOVS/HOPE staff across multiple service areas.
- Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.
- Provide guidance for complex cases and ensure effective use of internal and community-based resources.
Service Delivery and Quality Assurance
- Monitor quality of service delivery from intake through service planning and housing retention.
- Oversee community advocacy efforts and delivery of wraparound support services.
- Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.
Community and Stakeholder Engagement
- Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.
- Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.
Reporting and Compliance
- Prepare and submit required reports in accordance with EOVS/HOPE grant requirements.
- Track program performance metrics and contribute to continuous improvement initiatives.