Program Manager - Essential Worker Health Trust

About RISE Partnership

At RISE Partnership, we partner with unions, responsible employers, and public agencies to support caregivers and public service workers. We give workers the resources they need to make the most of their union-negotiated training and benefits.

Our work is grounded in our core values: respect, integrity, service, and equity. These values guide how we deliver workforce solutions, like training, benefits navigation, job matching, and career development. We address the unique challenges Oregon workers face to ensure all workers have access to services and support that help them grow, thrive, and feel confident in their work and communities.

About This Role

Reporting to the Director of the Essential Worker Healthcare Trust, the EWHT Program Manager is part of a team of professionals to help deliver healthcare benefits to workers in Oregon’s long-term care facilities. This is a first-of-its-kind partnership between EWHT, SEIU 503, and responsible long-term care employers to provide quality, low-cost healthcare benefits to Oregon’s essential long-term care workforce.

In partnership with the Trust Director, the Program Manager leads the development, implementation, and ongoing improvement of EWHT’s program operations. This role translates Trust goals into clear processes and procedures that support effective benefits delivery. The Program Manager oversees day-to-day operations and identifies opportunities to strengthen services and access to care for current and future long-term care workers.

While each RISE employee is assigned to a specific team, we operate within a collaborative shared services model that encourages cross-departmental support. Some employees contribute to multiple teams, allowing us to leverage resources more efficiently. This structure enables our staff to focus on delivering high-impact programs that advance our mission, ensuring every resource is used strategically to drive meaningful change.

Essential Functions

Program Strategy & Improvement:

• Establishes and maintains EWHT operational processes and procedures to support consistent daily, weekly, and monthly program performance;
• Identifies, implements, and documents best practices for internal systems and workflows to advance Trust goals;
• Exercises independent judgment to make decisions on program operations, including how to resolve escalated member and/or employer issues, when to escalate exceptions to standard procedures, and how to set priorities for open enrollment, benefits education, and employer onboarding within Trust policies and plan rules;
• Interprets and applies the Summary Plan Description, Trust policies, and vendor agreements to resolve complex member and employer issues, and determines which matters carry significant financial, legal, or member impact and require Director or Board review;
• Assesses operational needs for new and existing program components and coordinates implementation of improvements;
• Assists in the development of program goals, strategies, and implementation plans, as approved by the Board, and oversees program evaluation using qualitative and quantitative benchmarks;
• Operationalizes RISE Partnership’s REDI framework by integrating equity considerations into program design, operations, and evaluation.

Team Supervision:

• Supervises and supports assigned team members, which include member engagement and operations staff, providing oversight of their core work areas such as member issue resolution, open enrollment, benefits education, employer onboarding, and enrollment data accuracy;
• Sets clear priorities and expectations, and monitors workload and performance to keep team operations running smoothly;
• Provides clear direction, coaching, and regular feedback, modeling a growth mindset as well as collaborative and accountable leadership;
• Manages confidential personnel and leadership matters with discretion and professionalism.

Team and Partnership Collaboration:

• Partners with internal teams, including communications, technical, and program staff, to plan and deliver clear, timely communications and to support data analysis and reporting;
• Collaborates with EWHT's Third Party Administrator (TPA) and other vendors on day-to-day operations, issue resolution, and system improvements;
• Works with EWHT employers and union partners to support open enrollment, resolve benefits issues, gather worker feedback, and develop metrics tied to program goals;
• Represents EWHT in partner meetings and recommends process or program changes based on partner and member input.
• All other duties as assigned

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.