Program Manager Extended Producer Responsibility, RISC Program

As a Risk Manager for Extended Producer Responsibility (EPR) at Amazon, you will play a crucial role in our commitment to environmental responsibility and sustainable business practices. You'll lead efforts to ensure Amazon's compliance with EPR regulations across multiple jurisdictions, focusing on waste streams such as packaging, electronics, and batteries, amongst others. In this position, you'll leverage your strategic thinking, analytical skills, and stakeholder management abilities to develop innovative solutions, optimize compliance processes, and support Amazon's goals while navigating complex regulatory landscapes.

Key job responsibilities
Partner with cross-functional teams to drive continuous improvements in compliance workflows, focusing on reducing seller burden, improving automation, and scaling across new regulations

Drive automation of appeals handling to reduce cost to serve while maintaining reinstatement accuracy and seller satisfaction

Track and analyze appeals metrics including appeal rates, reinstatement rates, first contact resolution, and time to resolution to identify opportunities for automation

Drive UX improvements that reduce seller confusion, repeat contacts, and unnecessary appeals related to EPR enforcement actions

Implement automation processes that reduce manual investigation effort and improve consistency of appeal outcomes

Identify and implement cost reduction initiatives within the appeals lifecycle, targeting reduction in repeat contacts and contacts per issue