Program Manager for Community Care

Position Vacancy Announcement:

Florida A&M University is pleased to announce the acceptance of qualified applications for the Program Manager for Community Care vacancy.

Requirements

• Manage the planning, implementation, and day-to-day operations of participant outreach, education, enrollment, and navigation activities within approved service areas for the Rural Health Transformation Program.
• Develop work plans, establish service-delivery priorities, and monitor timelines and performance measures to support access to preventive care, care-at-home resources, and satellite clinic services.
• Oversee participant enrollment and orientation processes, ensuring consistent communication about available resources, program activities, and service-access requirements.
• Direct nonclinical navigation workflows, including appointment coordination, referral follow-up, and connections to transportation and community resources; resolve operational barriers and escalate issues as appropriate.
• Manage the scheduling and delivery of preventive health education activities, ensuring staff use approved materials developed by qualified program faculty and clinical personnel.
• Oversee nonclinical onboarding and access support for approved telehealth and remote-monitoring technology, ensuring clinical questions and concerns are referred to licensed personnel.
• Establish and monitor workflows for participant transitions among community outreach, home-based resources, and rural clinic services in accordance with approved referral procedures.
• Coordinate operations with program teams at the two Quincy-area clinic sites to align education and navigation activities, address participation barriers, and support continuity of services.
• Provide day-to-day direction, training, and performance oversight for assigned program staff, including workload allocation and accountability for program deliverables.
• Oversee the accuracy, completeness, timeliness, and appropriate handling of participant records documenting education, navigation, referrals, and follow-up.
• Monitor participant engagement, referral completion, service-access barriers, and participant feedback; prepare operational reports and recommend improvements to program leadership.
• Manage community partner relationships and coordinate responsibilities for education and navigation activities, monitoring agreed-upon deliverables while ensuring clinical care remains the responsibility of licensed providers.
• Monitor assigned operational resources and budget expenditures, identify staffing and technology needs, and recommend adjustments to support effective and sustainable program delivery.

Minimum Qualifications

• Bachelor's degree in appropriate area of specialization and four years of related experience; or master's degree in appropriate area of specialization and two years of related experience.

Recommended Competencies

• Demonstrated knowledge of the concept, principles and practices of leadership and management.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others, and motivate others to transfer vision into action.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Ability to communicate effectively, verbally and in writing.

Administrative and Professional and A&P Executive Service (A&P EX) positions are considered contractual. Terms and conditions are generally recognized by contract for a specific period of time or contracts renewed on an annual basis. Certain benefits, amount of leave, and notification of termination are exclusive to the pay plan.

In accordance with Florida Statute 112.219, relevant work experience may substitute for the required education: 4 years of experience in lieu of a Bachelor’s, or 6 years in lieu of a Master’s.

How to Apply:
Applicants are required to complete the online application with all applicable information. Applications must include all work history and education details even if attaching a resume. If you are a current FAMU employee, you must apply through Workday. This search is being conducted under Florida law, including the Sunshine law and Public Records law.

Conditions of Employment:
Successful candidate is subject to a pre-employment screening which includes a review of criminal records, reference checks and verification of education. An official college transcript, a high school diploma, or other educational documents must be submitted, where applicable, at the time of employment.

Only United States (U.S.) citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Federal law requires proof of your authorization to work in the United States. You will be required to provide proof of your identity and employment eligibility within three (3) days of employment.

Section 110.1128, Florida Statutes, prohibits employment by the State (including re-hire after a break in service) of any male born after October 1, 1962, who failed to register with the Selective Service System, under the provisions of the U.S. Military Selective Service Act, during the person’s period of eligibility (ages 18 through 25). Additionally, if currently employed by the State, this law prohibits the promotion of such person. You may be required to provide documentation.

Reasonable Accommodation:
If you require a reasonable accommodation pursuant to the Americans with Disabilities Amendment Act (ADAA), please contact the Office of Equal Opportunity Programs at (850) 599-3076 at least ten (10) days prior to the start of the event. If you are hearing or speech impaired, please contact the University by calling TDD via FRS (800) 955-8771.

Equal Opportunity/Equal Access University:

Florida A&M University is an equal opportunity employer.