Program Manager (GPD)

Company Overview
For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the Bay Area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County, and Amador County. We are proud of our team members who are very dedicated in our mission to ensure everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Description

Insight Housing’s VA Grants per Diem Program, Going Home – Berkeley Vets (GHB) is an innovative low demand/low barrier transitional housing services program. We provide comprehensive wrap around services for homeless veterans who are experiencing homelessness, substance use issues and mental health issues. Veterans receive intensive case management, are linked to the medical and mental health capabilities of the VA, and are assisted with obtaining an income and housing.

Position Summary

In collaboration with the Senior Program Manager of Roads Home, the Program Manager will be responsible for the day-to-day operations of and staff supervision at the GPD programs in Alameda County. The Program Manager will oversee ongoing training of staff, ensure staff comply with all aspects of the GPD program requirements, and track spending within the program.

The GPD Housing Program Manager will be responsible for outreach, intake and assessment, and permanent housing placement for homeless Veteran’s residing at the Men’s Interim Housing facility or referred from the Regional VA center. This position will engage in developing housing opportunities with the goal being to move homeless Veterans along the continuum from homelessness to permanent housing. A caseload of veterans may be required to ensure coverage.

Essential Duties and Responsibilities

• Manage the day-to-day operations and contract deliverables of the Alameda GPD program.
• In collaboration with the Sr. Program Manager and Regional Director of SSVF Program, hire, onboard, train, supervise, evaluate, and terminate as necessary all GPD program staff.
• Ensure that clients receive appropriate services as required by our GPD contracts.
• Review and approve all GPD intake files for program eligibility.
• Review and approve all financial assistance requests per GPD guidelines.
• Participate in all VA calls as assigned.
• Maintain files and statistical information and assist with preparation of program statistical reports to comply with government and foundation contracts.
• Oversee development of all individual client service plans, including specific goals, objectives and budget plans.
• Manage a caseload of veterans as required to ensure coverage.
• Conduct crisis intervention as needed.
• Meet with clients to resolve grievances.
• Collaborate with the Continuum of Care (CoC) and the other VA providers in Alameda County to ensure services are delivered efficiently.
• Actively participate in the Veteran By Name List efforts in collaboration with the CoC and other VA providers in Alameda County.
• Participate in weekly meetings with VA liaison, and 2x monthly housing meetings.
• Create and approve staff schedules.
• Facilitate weekly program staff meetings and teleconferences.
• Collaborate with Senior Program Manager to plan and facilitate the House meetings.

• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit own timesheets and approve staff timesheet in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks and projects as assigned.

Qualifications, Skills, and Abilities

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience.
• Commitment to serving individuals experiencing homelessness. 3 years’ experience providing case management services to homeless individuals, low-income Veterans and/or individuals with mental health or substance abuse issues. Experience in Veterans programming preferred.
• Prior experience in program management and staff supervision strongly preferred.
• Transferable skills, demonstrated leadership and administrative skills, and other relevant experience will be considered.
• Veteran status preferred.
• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred. Experience with database reporting and extensive data entry.
• Ability to communicate and interact in a supportive and professional manner with colleagues and clients with diverse range of abilities and cultural, racial, gender, and economic background.
• Must possess excellent organizational skills, initiative and follow through, and be detailed oriented.
• Capacity to work independently and as part of a team.
• Capacity to build and maintain relationships with social service providers and city/county officials.
• Excellent verbal and written communication skills.
• Excellent interpersonal, conflict resolution, and crisis intervention skills with a can do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal and credit records clearance.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $72,000/year