Program Manager Harmful Activity

You will own harmful-activity program priorities, measures, standards, and execution. You will define detection and automation requirements, translate policy and legal constraints into workflows and controls, manage escalations and quality assurance, align cross-functional partners, monitor regulations, and report operational risks and improvements.

Responsibilities

• Drive harmful-activity priorities, measures, system health, and execution improvements
• Set detection and automation requirements and success criteria
• Translate legal, policy, and technical constraints into workflows, controls, and escalation paths
• Improve policies, procedures, controls, and workflows
• Own escalations, quality assurance, and complex residual case patterns
• Align Product, Engineering, Policy, Legal, and Operations partners
• Maintain program documentation, guidance, and operating standards
• Monitor regulatory developments and maintain executable requirements
• Report operational performance, risks, and improvement recommendations

Requirements

• 5+ years in content integrity, safety operations, abuse operations, or related risk programs
• Experience supporting program priorities, measures, and operational health for content or risk domains
• Knowledge of harmful activity domains and related policy, legal, and technical constraints
• Experience translating policy or legal requirements into workflows, controls, and escalation paths
• Experience with automated or model-driven enforcement systems
• Cross-functional experience with Product, Engineering, Policy, Legal, and Operations
• Analytical skills using operational data to identify gaps and track outcomes
• Clear written and verbal communication

Benefits

• Equity
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) retirement plan
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Discounts and perks