Program Manager

You will manage the operational, financial, administrative, and court-coordination activities of a mediation program. You will supervise support staff, advise student leaders, oversee training and volunteer activities, maintain records and systems, and serve as a mediator when needed.

Responsibilities

• Oversee purchasing-card activity, reimbursements, budget preparation and management, training-fee collection, and grant income
• Manage approvals to conduct court-connected mediations in Massachusetts, including trial-court ADR program re-approval
• Prepare and submit statistical reports to the Massachusetts Trial Court and internal stakeholders
• Develop and manage the master court schedule and mediator sign-ups each semester
• Oversee document access, storage, retention, Microsoft Teams channels, archives, and website updates
• Participate in student board and leadership meetings and advise board members
• Support semester training weekends, including coaching, room reservations, coach vetting, and catering coordination
• Interview volunteers and oversee volunteer agreements
• Organize and run monthly mentor meetings during the academic year
• Supervise the Case Coordinator and Program Assistant
• Introduce mediation to litigants, co-mediate, observe mediations, and lead debriefs
• Communicate with court personnel and exercise judgment on court-related issues

Requirements

• Bachelor's degree
• Three or more years of related administrative and program coordination experience
• Mediator meeting Massachusetts Supreme Judicial Court Uniform Rules on Dispute Resolution requirements and associated guidelines
• Compliance with Mass. Gen. Law ch. 233, sec. 23C training requirements
• Supervisory experience
• Experience with Microsoft Outlook, Microsoft Teams, Microsoft Word, Excel, PowerPoint, Zoom, Adobe Acrobat, and an SFTP interface
• Verbal and written communication skills
• Organizational skills and attention to detail
• Budgeting experience
• Ability to build and maintain partner relationships

Benefits

• Paid time off, including parental leave
• Medical, dental, and vision insurance starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Tuition assistance and reimbursement
• Commuter benefits, discounts, and campus perks