Program Manager

Full-time position reporting to the Head of Delivery, Degree Programs

The Program Manager ensures the seamless, efficient, and high-quality delivery of HEC Paris degree programs. The role leads the end-to-end coordination of assigned programs, oversees academic administration and participant support, and cultivates effective relationships with faculty members, senior executives, participants, and internal support teams.

Program Delivery and Operations

• Lead the end-to-end planning, coordination, and delivery of assigned degree programs across in-person, online, and hybrid formats, in line with academic requirements, agreed timelines, and quality standards.
• Coordinate program schedules, session logistics, learning platforms, facilities, materials, online components, and third-party providers.
• Prepare, review, and distribute program materials, reports, official academic documents, and communications, including grade sheets and letters of completion.
• Develop and continuously improve delivery processes to support consistent, efficient, and high-quality program execution.
• Work closely with the Head of Delivery, Degree Programs on operational priorities, progress updates, and matters requiring escalation.

Academic Administration

• Track and maintain accurate participant academic records and status throughout the program lifecycle.
• Manage the end-to-end grading process, including grade collection and validation, appeals, final grade sheets, and communication of jury feedback.
• Ensure compliance with academic policies, deadlines, confidentiality, and records-management requirements in coordination with faculty and relevant internal teams.

Stakeholder Experience and Communication

• Act as a key point of contact for participants and faculty, anticipating needs and resolving operational or technical issues throughout the program lifecycle.
• Coordinate with faculty, guest speakers, senior executives, and internal teams to ensure readiness and clear, timely communication before, during, and after each module.
• Build strong stakeholder relationships and maintain a consistently high standard of service and professionalism.

Quality, Risk, and Financial Management

• Monitor program quality and feedback to ensure academic and service standards and identify improvement opportunities.
• Identify operational or academic risks early, implement appropriate solutions, and escalate significant issues when required.
• Track assigned program budgets and expenditures and support forecasting, invoice follow-up, reconciliation, and timely reporting of potential anomalies or risks.

Education and Experience

• Master’s degree in business administration, management, education, or related discipline. A Bachelor’s degree with significant relevant experience may also be considered.
• 8+ years of relevant experience in program, project, or event management in an external stakeholder-facing capacity; experience in higher education or executive education is strongly preferred

Skills and Competencies

• Proficiency in Microsoft Office and project management tools; familiarity with learning management systems is advantageous.
• Excellent English communication skills; proficiency in French and/or Arabic is advantageous.
• Strong organizational and project management skills, with excellent attention to detail.
• Excellent stakeholder management, interpersonal, and intercultural communication skills.
• Ability to manage academic information with discretion and confidentiality.
• Ability to work effectively under pressure, manage competing priorities, and meet tight deadlines.

Ways of Working

• Proactive, solutions-oriented, and able to resolve problems in a fast-paced environment.
• Collaborative and service-oriented, with a strong commitment to quality and professionalism.
• Demonstrates ownership, accountability, and initiative
• Flexibility to travel locally and internationally and willingness to adjust working hours to meet business needs.

Disclaimer

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties, as assigned, may be part of the job.

Employment Eligibility

If selected for a job at HEC Paris in Qatar, you will have to provide:

1. An original or a true copy of your Police Clearance Certificate (PCC) of your country of nationality attested by the Qatar Ministry of Foreign Affairs*; and
2. A true copy of your highest Educational Certificate attested by the Qatar Ministry of Foreign Affairs**.

*Candidates born in Qatar are exempt from providing an attested PCC. **Candidates who graduated from a university in Qatar are exempt from getting their Educational Certificate attested.

Getting your personal documents attested is a lengthy process. We encourage you to get your documents attested early in the recruitment process to reduce administrative delays upon hire.