Program Manager

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services - Accounts Management Headquarters REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

General Manager Duties: As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher-level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multiyear and longer-range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long-range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Uses subordinate supervisors to direct, coordinate, or oversee the work of the organization; Evaluates program implementation and effectiveness; Provides guidance to subordinates in resolving administrative and technical problems. Exercises significant responsibilities in dealing with functional executives of IRS operation divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank. Assures reasonable equity of performance standards and rating techniques developed by subordinates; Evaluates subordinate. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a Program Manager responsible for the planning, development, direction, and evaluation of highly complex, multi-functional taxpayer service programs with national or enterprise-wide scope that directly support the Internal Revenue Service mission to help taxpayers understand and meet their tax obligations while ensuring the fair and equitable application of tax laws. Leads the development and implementation of long-range strategic plans, program goals, and performance measures aligned with IRS priorities, Treasury directives, and legislative mandates. Ensures alignment and integration of program objectives with enterprise-wide initiatives, including digital service expansion, taxpayer education, and modernization efforts STANDARD POSITION DESCRIPTIONS (SPD): PD98111 Visit the IRS SPD Library to access the position descriptions.

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION