Program Manager
Summary
Oversee client programs for Iron Mountain’s Asset Lifecycle Management, coordinating onboarding, tracking milestones, and ensuring contractual compliance while serving as the main liaison between clients and internal teams.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Program Manager
Job Summary
Iron Mountain is seeking a proactive and organized Client Services Program Manager to join our Asset Lifecycle Management team. In this role, you will be responsible for ensuring program consistency and client satisfaction through the successful implementation and execution of assigned accounts. You will act as the primary liaison between the client and cross-functional teams, outlining program goals and monitoring milestones to ensure all deliverables are met accurately and on time.
What You’ll Do (Responsibilities)
In this role, you will:
Lead Program Execution: Drive the implementation and ongoing management of assigned programs to ensure all tactical goals and deadlines are met.
Manage Client Onboarding: Facilitate cross-functional implementation meetings to ensure a seamless transition for new clients.
Drive Business Reviews: Prepare performance decks and lead discussions regarding program health, revenue, and client satisfaction to provide actionable insights.
Ensure Operational Integration: Communicate client requirements and work instructions to internal teams to support execution and contractual compliance.
Contractual Compliance: Understand and interpret client Master Service Agreements (MSAs) and create specific Statements of Work (SOWs) within internal management systems
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
5 years of experience in account management and/or client services.
Strong knowledge of Microsoft Office applications and the ability to create and manage detailed project plans.
Proven ability in problem-solving and managing multiple projects in a fast-paced environment.
Bachelor’s Degree or equivalent industry-standard certification.
Travel: 15%
What We Offer (Benefits)
Competitive compensation and benefits aligned with your experience.
Paid time off and holidays to support work-life balance.
Flexible work options where applicable to help you thrive.
Comprehensive health, wellness, and retirement programs.
Opportunities for continuous learning and professional growth.