Program Manager

About the role

The Program Manager serves as the senior operational lead and primary customer contact for assigned customer accounts, overseeing deployment operations across multiple projects and cross-functional teams from order intake and readiness through production, integration, delivery, and business review. The Program Manager provides end-to-end operational leadership across the delivery organization, ensuring customer requirements and commitments are clearly understood, risks and dependencies are actively managed, and customers and internal stakeholders have clear visibility into performance. Working across customers, Sales, Project Management, Engineering, production and Integration Centers, planning, logistics, and other delivery teams, the Program Manager establishes operational direction, drives accountability, and leads resolution of issues affecting schedule, quality, readiness, delivery, or customer outcomes. This role requires a strong understanding of IT infrastructure and data center deployment environments, along with a highly service-oriented mindset, strong business judgment, executive presence, proactive communication, and the ability to lead complex deployment operations through influence. The role has no direct reports, but provides operational leadership across the cross-functional teams supporting assigned customer deployments.

Annual Salary Range: $110,000 - $155,000

What you'll be doing

• Serve as the primary operational contact and escalation point for assigned customer accounts.
• Build trusted customer relationships through professionalism, responsiveness, transparency, sound judgment, and consistent follow-through.
• Maintain a clear understanding of customer requirements, priorities, commitments, and expectations.
• Set and manage expectations regarding delivery timelines, dependencies, risks, constraints, and required decisions.
• Represent deployment performance in customer meetings, business reviews, and executive forums.
• Own integrated operational plans for active customer orders and deployments, including delivery dates, milestones, dependencies, risks, priorities, and customer commitments.
• Ensure order, technical, production, service, compliance, logistics, and customer-readiness requirements are complete before work advances.
• Lead readiness and first-article reviews, ensuring unresolved requirements, dependencies, and risks have clear owners and resolution plans.
• Maintain accurate deployment and account information across designated planning, project, order, and account-management systems.
• Provide end-to-end operational oversight of production, integration, logistics, shipping, and onsite delivery activities.
• Coordinate across Project Managers, Project Engineers, Sales, Engineering, production, planning, logistics, customers, and other delivery functions to maintain alignment across the deployment lifecycle.
• Lead cross-functional delivery teams through influence, establishing priorities, clarifying responsibilities, and driving accountability without direct reporting authority.
• Monitor progress against customer and business commitments and drive resolution of schedule, capacity, quality, readiness, integration, and delivery issues.
• Serve as the focal point for cross-functional issues that cannot be resolved within an individual project or delivery team
• Escalate material risks and issues with clear impact assessments, recommended actions, ownership, and decision requirements.
• Analyze operational performance, delivery outcomes, risks, trends, and improvement priorities across assigned customer accounts.
• Develop and present customer business-review materials using relevant production, quality, deployment, and delivery data.
• Oversee root-cause analyses, incident records, corrective actions, and customer-raised concerns through resolution.
• Identify recurring performance trends and drive accountable improvement actions across the delivery organization.
• Lead customer and internal operational forums, translating discussions into clear decisions, ownership, actions, and measurable progress.
• Establish operating rhythms and practical controls that strengthen execution discipline, risk management, accountability, and customer visibility.
• Build alignment across Sales, planning, production, Engineering, logistics, Project Management, and delivery teams while constructively addressing competing priorities.
• Hold cross-functional stakeholders accountable to agreed commitments and processes while maintaining collaborative, service-oriented relationships.
• Lead practical improvements to deployment processes, controls, tools, reporting, and cross-functional ways of working.
• Enterprise IT infrastructure and/or data center deployment environments
• Large, complex customer engagements
• Multi-project or program-level operational leadership
• Customer and account leadership
• Executive and customer stakeholder management
• Deployment planning and readiness
• Production and Integration Center coordination
• Order and fulfillment oversight
• Logistics, shipping, and onsite delivery coordination
• Cross-functional resource and dependency management
• Risk, issue, escalation, and corrective-action management
• Customer commitments and expectation management
• Operational performance analysis and reporting
• Customer business reviews and executive presentations
• Root-cause analysis and continuous improvement
• Process development, governance, and adoption
• Leadership through influence across Project Management, Engineering, Sales, production, logistics, and delivery teams

What you'll be doing

• Bachelor's degree or equivalent relevant professional experience.
• 5–10 years of experience leading complex customer deployments, service-delivery programs, or operational initiatives within technology services, data centers, network infrastructure, systems integration, or a comparable environment.
• Demonstrated experience providing program-level or account-level leadership across multiple projects, deployments, workstreams, or customer commitments.
• Strong understanding of IT infrastructure and data center deployment environments.
• Experience engaging directly with customers and senior stakeholders; Professional Services experience preferred.
• Demonstrated ability to serve as a senior customer contact and escalation point for complex delivery engagements.
• Strong service orientation and commitment to responsiveness, accountability, quality, and customer outcomes.
• Demonstrated ability to lead through influence, establish direction, build alignment, and hold cross-functional stakeholders accountable without direct reporting authority.
• Strong executive presence, professionalism, communication skills, and business judgment in customer and leadership interactions.
• Ability to balance customer expectations with operational capacity, schedule, delivery risk, quality, and business priorities.
• Proven ability to anticipate risks, assess customer and business impacts, drive issue resolution, and escalate effectively.
• Strong analytical and organizational skills with the ability to oversee multiple projects, deployments, priorities, and dependencies simultaneously.
• Ability to analyze operational performance and translate data into clear business-review insights, decisions, and improvement actions.
• Working knowledge of technology deployment, production, integration, logistics, shipping, and service-delivery practices.
• Excellent written, verbal, presentation, facilitation, and relationship-management skills.
• Proficiency with enterprise planning, project-management, order-management, reporting, and deployment-tracking tools.
• Ability to establish practical, repeatable processes and controls and drive consistent adoption across cross-functional teams.
• Ability to work regularly onsite at the assigned Integration Center and travel intermittently based on customer and business needs.
• Must be legally eligible to work in the United States.
• Experience leading large-scale data center, IT infrastructure, networking, or technology deployment programs
• Experience within a large Professional Services or technology-services organization
• Experience leading multiple Project Managers, Project Engineers, or technical delivery workstreams through influence
• Experience supporting production, Integration Center, fulfillment, logistics, and deployment operations
• Experience developing and presenting customer business reviews and operational performance reporting
• Experience leading root-cause analysis, corrective-action, project/program recovery, or continuous-improvement efforts
• Experience establishing program governance, operating rhythms, processes, controls, and reporting standards
• Familiarity with Microsoft Project and other enterprise project/program management and reporting tools

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.