Program Manager, Learning and Development

LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.

The Learning and Development Program Manager will design, build, and manage training programs that help employees grow and perform at their best. This role owns programs end-to-end — from needs analysis and curriculum design through content production, delivery, and measurement of impact. You'll partner closely with subject matter experts, department leaders, and compliance stakeholders to turn complex processes, products, and regulations into clear, engaging, and effective training.

Role Responsibilities:
• Conduct Learning Needs Analysis to inform content design for existing and new products and businesses
• Partner with leaders and stakeholders to design and build structured, role-specific onboarding and training curricula, including learning objectives, content sequencing, assessments, and job aids
• Translate complex regulatory, technical, or product information into clear, digestible training materials for new hires and existing employees
• Produce polished training materials (presentations, guides, e-learning modules) using consistent design and brand standards
• Partner with subject matter experts to ensure training content stays accurate and current with evolving regulations and internal changes
• Gather feedback and performance data to continuously improve program effectiveness
• Manage multiple training modules or workstreams simultaneously, keeping projects on schedule and stakeholders informed
• Lead the delivery of New Hire Orientation Days 1 and 2
• Provide facilitation best practices, coaching, and feedback to the SMEs responsible for delivering core content

Required:
• Bachelor’s Degree in Education, Communication, HR or similar
• 3+ years of experience in program/instructional design, training and development, or a related L&D role
• Demonstrated Program Management skills (Learning Needs/Gap Analysis, Stakeholder Management, Data Analysis, Project/Resource Management)
• Comfort working cross-functionally with SMEs, frontline managers, and Senior Leadership/Executive teams
• Strong project management skills — able to juggle multiple modules/projects with attention to detail and deadlines
• Strong instructional design skills: ability to structure content around clear learning objectives, misconceptions, and practical application
• Experience building training decks/materials using PowerPoint, Lucid, Rise or similar tools.
• Excellent writing and editing skills, with an eye for consistency and clarity
• Familiarity with adult learning principles, training evaluation methods, and content delivery
• Experience providing training delivery feedback to training teams and functional SMEs

Preferred:
• Experience working with regulated or highly technical content (healthcare, insurance, financial services, or similar)
• Administration/management of a Learning Management System (LMS)
• Experience creating e-learning through native authoring tools within an LMS
• Involvement in training programs supporting new product launches for a scaling organization