Program Manager
Summary
Program Manager at Libra Industries, an electronics manufacturing services provider, acts as the primary customer contact — coordinating cross-functional schedules, quotations, new product launches, and rolling forecasts while owning account profitability for aerospace, defense, medical, and industrial clients.
JOB TITLE: Program Manager
DEPARTMENT: Program Management
REPORTING TO: Manager of Program Management
ABOUT LIBRA INDUSTRIES:
Libra Industries is a full-service Electronics Manufacturing Services (EMS) provider with decades of experience delivering high-reliability electronic, mechanical, and electro-mechanical assemblies for customers in aerospace, defense, medical, semiconductor, and industrial markets. With facilities in Texas, Ohio, and Mexico, we serve a diverse customer base that depends on us for precision, quality, and on-time delivery.
At Libra, we build more than products — we build long-term partnerships. Our team members work in a collaborative, technically challenging environment where attention to detail matters and individual contributions have a direct impact on customer success.
PRIMARY FUNCTION OF POSITION:
This position is the primary point of contact to our customers and will be responsible for the management, performance, and understanding of the program needs and perceptions of the client. The position will manage business development/opportunities, ensure customer satisfaction and account profitability. This role must be an advocate for the customer but have the ability to provide solutions that support both the customer and the organization. Will resolve technical and commercial issues while promoting services and benefits to the customer. Must effectively lead, coordinate, and facilitate activities throughout the organization to satisfy customer expectations to attract follow-on business and achieve profitability goals.
DESCRIPTION OF DUTIES:
CUSTOMER PROGRAM MANAGEMENT
· Primary point of contact for all business information exchange for a specified list of Customers as assigned by the department head.
· Responsible for conducting quarterly customer business reviews with appropriate business team members.
· In charge of developing and coordinating schedules and programs with customers and cross functional departments to ensure product quality and timely delivery.
· Directs the integration and implementation of customer requirements with the Libra business team. This team may be comprised of members from engineering, manufacturing, materials, quality, logistics and others.
BUSINESS MANAGEMENT
· Responsible for account profit and margin performance to meet or exceed company goals.
· Responsible for managing cost improvement programs aimed at maximizing gross profit margin for existing customer programs.
· Responsible for mitigating business interruption risks.
· Provide support to the Sales organization to develop programs designed to increase sales in existing customer accounts.
· Work with Sales in the development and implementation of strategic pricing initiatives and proposals.
· Accountable for managing and coordinating quotation activities, new product launches, contract reviews, engineering changes, and other activities with cross-functional departments for new products, product enhancements, and product re-designs.
· Manage the Quotation Process – Review, dissemination, processing, development and delivery in collaboration with the Sales organization.
· Develop and maintain rolling product forecasts for manufacturing and materials management to more effectively manage capacity, backlog, and inventory issues.