Program Manager (Loyalty and Rewards) - Contract
Summary
Oversee the migration of a loyalty platform, aligning with stakeholders to implement business requirements and improve customer retention through data-driven strategies.
- Manage and track loyalty platform migration project from start to finish, working with stakeholders to implement business requirements and conduct user acceptance testing
- Ensure project deliverables are completed on time and within budget
- Provide regular progress reports to stakeholders, flagging issues and proposed solutions
- Partner with customer, marketing and sales teams to align and implement loyalty programs that drive acquisition and retention
- Track and follow up on platform issues, requirements and enhancement requests
- Measure program performance and propose strategies to improve loyalty program effectiveness
- Coordinate with customer service to resolve issues promptly and improve customer experience
- Analyze customer feedback and behavior to identify improvement opportunities
- Support the team with administrative, operational and ad-hoc duties as needed
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117