Program Manager

Job Purpose:

Under direction of VP of Program Management coordinates and drives all necessary activities within the company to produce contracted products or services to our customers. Interact with internal departments throughout the project cycle from quoting, document control, procurement, inventory control, scheduling, to engineering and manufacturing. PM also acts as the primary link between our internal team and the customer to ensure that project requirements are identified and understood to ensure project completion per contract. Must be flexible and cooperative and willing to take on additional duties as assigned by the Manager.

Duties and responsibilities:

• Maintain status on customer requirements for existing products.

• Review quotes for accuracy and completeness; coordinate customer inquiries and interface with all departments within the company.

• Review master schedule establish priorities and revise schedules as necessary.

• Provide information for and participate in master schedule review meetings and purchasing meetings.

• Coordinate results with sales, manufacturing, shipping, and customers.

• Monitor inventory and analyze inventory discrepancies. Maintain records, prepare reports, furnish additional data to customers and management as requested.

• Receive and check customer complaints. Confer with other departments within the company to trace missing/delayed shipments or quality issues and report findings to customer.