Program Manager
GENERAL RESPONSIBILITIES:
The Program Manager is responsible for planning and governance and for overseeing the successful delivery of the program’s output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.
DUTIES AND RESPONSIBILITIES:
Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.
Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
Ensuring Customer Success Management processes are implemented
Manages Daily program management throughout the program life cycle
Defining the program governance (controls)
Defines and plan the overall program strategy and progress of projects
Managing the program’s budget and financial health
Managing risks and issues and taking corrective measurements
Mentors Project Managers
LEADERSHIP COMPETENCIES:
People Management, Business Acumen, Strategic Planning, Influencing, Stakeholder Relationship Management,
FUNCTIONAL/TECHNICAL COMPETENCIES:
Program Management, Service Level Management, Risk Management, Stakeholder Relationship Management, Organizational Change Management, Financial Management
CORE COMPETENCIES:
Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, Quality
JOB SPECIFICATIONS:
Education – At least graduate with a Bachelor’s or Master's Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience –
At least 5 years of experience as an IT Professional, with 5+ years experience in Project Management.
5+ years of experience with a full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
Proven success in providing leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Proven success in providing leadership for project teams
Experience in providing roadmap to clients
Focus on Customer Success Management metrics and implementation
Experience in handling industry specific related programs and Operations
Experience in handling Program PnL
Certifications is a plus
Professional Scrum Master II
Project Management Professional (PMP®) certification
Knowledge –
Project Management
Resource Management
Stakeholder Relationship management
Financial Management
Contract Management
Governance
Skills:
Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.
Must have a strong sense of personal accountability regarding decision-making and supervising department teams.
Must have good leadership skills, risk management, client interfacing, and decision-making skills.
Must have strong interpersonal and organizational skills.
Ability to work independently with minimum supervision and with a cross-functional team.
Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.
Must have a passion for new consumer technology and the emerging mobile landscape.
Excellent scoping and estimation skills.
Must have exceptional communication skills and presentation skills
Must have strong interpersonal and organizational skills
Proven ability to demonstrate a drive for results and accountability of business needs.
Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.