Program Manager - (NPW)

The Program Manager coordinates Milestone's contribution across multiple concurrent workstreams and acts as the primary point of contact for the Client program owner. This is a working seat, not a reporting seat. The role is expected to operate at task level as readily as at management level, and to step into analytical work directly where a workstream needs throughput.

Key responsibilities

• Coordinate Milestone resources across multiple concurrent functional workstreams, maintaining sequencing, dependencies and priority alignment.
• Serve as the day-to-day point of contact for the Client program owner and workstream leads on resourcing, progress and escalation.
• Maintain the consolidated view of activity, risks, issues, dependencies, decisions and actions across all assigned workstreams.
• Prepare and present consolidated status reporting on the agreed cadence.
• Work directly at task level — including analysis, requirements gathering, data review and user acceptance testing support — where a workstream requires additional capacity.
• Identify capacity, sequencing and quality concerns early and surface them transparently to Client stakeholders.
• Coordinate onboarding, access provisioning and induction for incoming Milestone resources.
• Support quarterly resource planning, including forward visibility of ramp-up and ramp-down requirements.
• Maintain continuity of program knowledge through documented decisions and structured handover.

Required experience

• 11+ years of project or program management experience, including concurrent management of multiple workstreams on a large-scale transformation program.
• Demonstrated hands-on orientation — comfortable working at task level and directly contributing to analytical and requirements activity, not solely coordinating.
• Experience managing delivery across blended onshore and offshore teams.
• Experience working with third-party system integrators and within a matrixed client environment.
• Strong stakeholder management, facilitation, root-cause analysis and conflict-resolution capability.
• Experience delivering within a regulated environment with formal governance and documentation expectations.
• Willingness to work a dedicated shift pattern providing overlap with US Eastern business hours.
• Experience working within GxP-regulated environments.

Preferred experience

• Experience on an enterprise learning, HR or comparable platform transition.
• Agile or scrum delivery experience and relevant certification.
• Prior life sciences or pharmaceutical sector experience.

Ways of working

• Works to the direction and priorities set by the assigned Client workstream lead or program owner.
• Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.
• Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.
• Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.

Compliance and environment

• Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.
• Operates within a GxP-regulated environment and follows Client's data privacy, data integrity, information security and records-retention standards at all times.
• Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.
• Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling.