Program Manager of Integrations
Summary
Leads post-acquisition integration of acquired companies into The Tustin Group: builds integration plans, milestones, and timelines; coordinates cross-functional workstreams (Finance, HR, IT, Operations); tracks risks and reports to leadership, including integrations of ERP, CRM, HRIS, payroll, and field-service systems. Office-based in Norristown, US with regular travel.
The Program Manager of Integrations leads the successful integration of acquired companies into The Tustin Group. This role coordinates cross-functional activities, manages integration plans and timelines, drives accountability, and provides visibility into progress, risks, and outcomes. The position partners with leadership and functional teams to ensure a smooth transition while supporting operational continuity and preserving key business relationships.
Essential Duties and Responsibilities:
Integration Management
· Develop and manage integration plans, milestones, timelines, and deliverables.
· Coordinate integration activities from planning through implementation.
· Lead integration meetings and track action items.
· Monitor progress, identify risks, and escalate issues as needed.
· Manage multiple integration projects simultaneously.
· Provide regular updates to leadership on status, risks, and priorities.
Acquisition Integration
· Coordinate onboarding and transition activities for newly acquired companies.
· Establish Day 1, 30-, 60-, and 90-day integration priorities.
· Partner with acquired-company leadership to identify opportunities and challenges.
· Minimize disruption to employees, customers, and operations throughout the transition.
Cross-Functional Coordination
· Partner with Finance, HR, IT, Operations, Sales, Marketing, and Safety teams to execute integration activities.
· Ensure responsibilities, timelines, and expectations are clearly defined.
· Facilitate communication across stakeholders and workstreams.
Governance & Reporting
· Maintain integration dashboards, action logs, and project documentation.
· Track deliverables and ensure accountability for assigned tasks.
· Identify dependencies and support timely decision-making.
· Report integration progress, risks, and recommendations to leadership.
Process Improvement
· Maintain and enhance integration playbooks, templates, and tools.
· Capture lessons learned and implement process improvements.
· Support the development of scalable integration practices across the organization.
Culture & Change Management
· Foster positive relationships with acquired-company leaders and employees.
· Support change management and communication efforts.
· Reinforce company values, expectations, and culture throughout the integration process.
· Perform other duties as assigned.
Experience and Skills:
· Bachelor's degree in Business Administration, Operations, Finance, Project Management, or a related field preferred.
· 5+ years of experience in program management, project management, operations, business integration, consulting, or a related discipline preferred.
· Experience supporting acquisitions, post-merger integrations, multi-location organizations, or complex cross-functional projects strongly preferred.
· Demonstrated ability to manage multiple workstreams, priorities, stakeholders, and deadlines simultaneously.
· Strong project and program management capabilities with attention to detail and accountability.
· Strong analytical, organizational, and problem-solving skills.
· Ability to identify dependencies, risks, and execution gaps before they affect outcomes.
· Strong interpersonal skills with the ability to influence across all levels of the organization.
· Excellent written and verbal communication skills.
· Proficiency with Microsoft 365 and project management/reporting tools.
· Experience integrating ERP, accounting, CRM, payroll, HRIS, and field-service-management systems
· Valid driver's license and ability to travel regularly.
Physical Demands/Working Conditions:
· Primarily works in an office environment with prolonged periods of sitting and computer use.
· Frequent use of a keyboard, mouse, and computer throughout the workday.
· Ability to communicate effectively in person, by phone, video conference, and electronic communication.
· Visual acuity to review reports, spreadsheets, project plans, and computer screens.
· Hearing ability sufficient for meetings, conversations, and presentations.
· Occasional lifting and carrying materials weighing up to 10 pounds.
· Regular travel to TTG companies and newly acquired locations, particularly during Day 1 activities, system implementations, and major integration milestones.
· Ability to move between office, operational, and customer locations as required.