Program Manager - Payment Solutions

Some of what you will do:

As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations.

Specifically, You Will:

• Communicate and champion the vision for Staples’ consumer and business payment programs

• Recommend program and product improvements supported by business cases and customer insights

• Partner with internal teams to develop and execute program roadmaps and enhancements

• Communicate program goals and performance targets focused on customer acquisition and revenue growth

• Act as a subject matter expert for payment programs and initiatives

• Work with cross-functional teams to ensure programs receive the right focus and visibility

• Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives

• Create and maintain sales and training materials for internal teams

• Monitor and report on program KPIs and performance metrics

• Analyze results and provide insights and recommendations to improve performance

• Monitor and share competitive trends across the Canadian consumer and business payments market

Some of what you need:

• 4+ years of product or program management

• Post secondary education, preferably in business administration or a relevant discipline/field, or equivalent work experience

• Project management accreditation an asset

• Strong understanding of cards landscape & payments eco-systems

• Demonstrated and focused desire to build and grow lines of businesses

• Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies

• Ability to think strategically and creatively

• Strong interpersonal and communication skills; able to build relationships with internal/external groups

• Self-motivated and results focused; able to work independently and proven track record of success

• Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication

Physical Requirements/Working Conditions:

• Hybrid environment

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more…