Program Manager

Program Manager - MDMJob DescriptionThe Program Manager serves as the primary liaison between project teams, executionteams and the client. Maintaining an expertise in all facets of their respective servicearea, Program Managers work with subject matter experts and the sales team to defineexecution requirements for their projects and ensure all deliverables meet or exceedPivotree high standards of quality and excellence and do so within budget. ProgramManagers take complete ownership over their projects by independently developingsmart and efficient solutions, managing deliveries and working with execution teams toensure their projects satisfy client expectations and conform to all departmentalperformance metrics, both financial and otherwise.
Responsibilities● Face of the project to clients, managing the client relationship with effectivecommunication and instilling trust, running productive meetings anddistilling information quickly● Manages full project life cycle from initiation to closeout and delivers projectfinancial/status reporting, ensuring the project is completed on time andwithin budget● Managing project resources and trade-offs between scope, quality, time andcost● Assist the pre-sales team with project scoping and writing SOWs & ChangeRequests● Author and maintain appropriate project documentation, tracking anddashboarding throughout the project lifecycle, as relevant to the applieddelivery methodology (agile, waterfall, watergile)● Proactively identify and track scope, budgetary and resource risks andensure they are escalated and mitigated accordingly● Establish success metrics and KPIs at project kick off and oversee theirtracking and completion through to project completion● Oversee project close out activities including final financial metrics, valuepresentations and lessons learned/retro sessions● Accountable for maintaining appropriate resource allocation and timetracking throughout the duration of the project● Assist project teams with complex problems or decisions and provideconflict resolution when necessary
● Monitor project team member performance, working closely with FunctionalManagers to set expectations and provide performance related feedback● Utilize existing relationships to look for new opportunities to grow Pivotree'sbusiness and expand existing accounts● Ability to travel and attend client on sites as required (e.g. project kick-offs,quarterly steerco’s and other key milestones)
Requirements● 5+ years of relevant experience in the eCommerce, Product Content/Data,Supply Chain or Business Strategy/Consulting fields● Experience of multiple Project Management methodologies and deliveryapproaches (Agile, Scrum, SAFe, Kanban, Waterfall)● Experience of using DevOps tools and techniques within an Agileenvironment (Jira)● Experience of successfully delivering a portfolio of multiple concurrentprograms and projects● Experience with large scale PIM, MDM, eCommerce and Supply Chainsoftware implementation● Familiarity with Master Data Management concepts (data hierarchies,taxonomies, schema & attribution, relational data, meta data, classification)● Working knowledge of MDM tools an advantage (STIBO,Precisely/EnterWorks, Syndigo/Riversand, Informatica)● Proven experience of managing, leading and motivating project teams● Proven experience managing, tracking, and forecasting budgets andfinancials for large scale, $multi-million programs and projects● Proven ability and success in developing strategic relationships andcommunicating effectively with senior execs and key client stakeholders● Ability to quickly understand core project goals and deliverables andcommunicate those objectives clearly and confidently across all levels ofstakeholder, both internal and external● Exceptional organizational, planning and time management skills● Excellent analytical and problem-solving skills● Exceptional documentation, reporting and presentation skills (Google Suite,MS Office)