PROGRAM MANAGER - PRE - SALES
Posted Updated
Description
Company Introduction
Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry—making premium interiors faster, smarter, and more accessible than ever before.
Why Join Us
- High ownership and steep learning curve
- Close collaboration with founders and cross-functional teams
- Rapid career growth exposure to retail operations and customer engagement
- In just three years, we have been profitable with a scale of ~$5M annualized revenue
- Raised $4.5M from Accel, Whiteboard, YCombinator, and other global investors.
Location & Employment
Location: Bangalore (On-site)
Employment Type & Compensation: Full-time : Competitive Compensation
Key Responsibilities
1. Inbound to Footfall Ownership
Own the complete journey from lead capture to store visit scheduling
Design structured lead engagement flows across calls, WhatsApp, and other channels
Ensure timely, consistent, and high-quality follow-ups
Build a seamless experience that drives customers to visit stores
2. Process Design & Optimization
Create and refine standard operating processes (SOPs) for lead handling
Improve speed, consistency, and quality of interactions
Identify bottlenecks in the funnel and implement practical solutions
Drive operational discipline across the pre-sales workflow
3. AI & Tools Implementation
Evaluate and deploy AI-driven tools for lead qualification, follow-ups, and communication
Automate repetitive workflows to improve team productivity
Leverage CRM systems, WhatsApp automation, and conversational tools effectively
Continuously explore new technologies to enhance conversion and efficiency
4. Vendor & Solution Management
Identify, evaluate, and onboard external vendors and technology partners
Work with solution providers across CRM, automation, calling platforms, and AI tools
Negotiate, implement, and manage these solutions to fit business needs
Stay updated on market innovations and bring in relevant capabilities
5. Team Leadership
Lead and manage the pre-sales / inside sales team
Set clear processes, communication standards, and expectations
Train the team on structured selling, follow-ups, and tool usage
Build a culture of ownership, responsiveness, and customer focus
6. Marketing Alignment
Work closely with marketing to ensure smooth lead flow and effective engagement
Provide feedback on lead quality and campaign effectiveness
Align messaging and outreach with campaign intent
Support initiatives that improve walk-ins and customer intent
7. Customer Experience & Journey Design
Ensure a consultative and helpful experience for every inbound lead
Design scripts and engagement frameworks that build trust and urgency
Maintain consistency in communication across channels
Essential Qualifications
- 2–3 years post-graduation, or 1–2 years post MBA
- Experience in pre-sales, inside sales, business operations, or similar roles (B2C preferred)
- Strong understanding of lead funnels and customer journeys
- Ability to build and execute structured processes and SOPs
- Comfort with AI tools, CRM systems, and automation platforms
- Strong ownership mindset with high execution rigor
- Good communication skills with a customer-first, consultative approach
Preferred Qualifications
- Experience in interiors, home decor, retail, or real estate
- Exposure to high-volume inbound lead funnels
- Prior experience leading or mentoring a team
- Experience working with vendors or external tools/solutions
- Strong interest in AI-led workflow optimization and automation